{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=PAC002btBK-GR", "locale": "en_US", "productModel": { "code": "PAC002btBK-GR", "name": "True Wireless Earbuds", "supportArticles": [ { "articleNum": "317918", "categories": "|About_your_product|", "keywords": "317918, Belkin SOUNDFORM™ Move Plus True Wireless Earbuds, Belkin SOUNDFORM™ Move Plus True Wireless Earbuds With Wireless Charging Case, PAC002, about, info, more, specs, specifications, Qi, wireless charging case, Bluetooth 5.0, pair, unpair, Bluetooth, info, information, IPX4-rated, IPX5-rated, PAC001btBK-GR, PAC002btBK-GR, 324041", "lang": "en_US", "products": "|PAC002btBLK|PAC002btBK-GR|PAC002btBKGR-WM|", "rank": 1, "title": "Belkin PAC002 User Guide", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "The Belkin SOUNDFORM™ Move Plus True Wireless Earbuds, PAC002 features high quality sound, supreme comfort and fit, and exceptional durability.  The Belkin PAC002 allows you to control calls and audio playback simply by touch.  It features touch-sensitive pads that can perform different functions.\n

\"sf317918-001_en_v2.png\"
\nSetup

How to pair the Belkin SOUNDFORM™ Move True Wireless Earbuds
How to set your Belkin SOUNDFORM™ Move True Wireless Earbuds into pairing mode

Using the Belkin PAC002

How to unpair the Belkin SOUNDFORM™ Move True Wireless Earbuds
How to charge the Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002

Features

Belkin PAC002 Product Information
Getting to know the Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002
Belkin PAC002 Frequently Asked Questions
Belkin SOUNDFORM™ Move True Wireless Earbuds touch controls

Troubleshooting

How to factory reset the Belkin SOUNDFORM™ Move True Wireless Earbuds
Belkin SOUNDFORM™ Move True Wireless Earbuds playing only on one ear
Unable to pair the Belkin SOUNDFORM™ Move True Wireless Earbuds out of the box
I can only pair one earbud to my phone or tablet\n\n
 
", "version": "=D1722723326" }, { "articleNum": "318730", "categories": "|About_your_product|", "keywords": "324470, 318730, Belkin SoundForm™ Rise True Wireless Earbuds, AUC004, Belkin SoundForm™ Freedom True Wireless Earbuds, AUC002, Belkin SoundForm™ Immerse Noise-Cancelling Earbuds, AUC003, Belkin SoundForm™ Wireless Earbuds User Guides, Belkin SoundForm™ Pulse Noise Cancelling Earbuds, AUC007, SoundForm, Belkin SoundForm True Wireless Earbuds, AUC001, AUC005, Belkin SoundForm Play True Wireless Earbuds, AUC006, Belkin SoundForm Flow Noise Cancelling Earbuds, AUC009, Belkin SoundForm Bolt True Wireless Earbuds, AUC010, Belkin SoundForm Motion True Wireless Earbuds, AUC012, Belkin SoundForm Rhythm True Wireless Earbuds, PAC001, Belkin SoundForm Move True Wireless Earbuds, PAC002, Belkin SoundForm Move Plus True Wireless Earbuds, PAC003, Belkin SoundForm Nano​ Wireless Earbuds for Kids, AUC011, Belkin SoundForm Nano 2 Wireless Earbuds for Kids, G3H0002, Belkin SoundForm Wired Earbuds with USB-C Connector", "lang": "en_US", "products": "|AUC003qeWH|AUC003btBK-WM|AUC003btWH-WM|AUC003glBK|AUC003glWH|AUC003qeBK|AUC003btBK|AUC003btWH|AUC004btWH|AUC004btBK|AUC004btBL|AUC004btBK-WM|AUC004btBL-WM|AUC004btWH-WM|AUC002glBK|AUC002qeWH|AUC002glWH|AUC002btBK|AUC002GLBK-TL|AUC002glWH-WM|AUC002glBK-WM|AUC002qeBK|AUC002btWH|AUC007btWHT|AUC007btBLK|AUC009btBLK|AUC009btLV|AUC009btTE|AUC009btWH|AUC009fqBKV2|AUC009fqLVV2|AUC009fqTEV2|AUC009fqWHV2|AUC009hqBKV2|AUC009hqLVV2|AUC009hqTEV2|AUC009hqWHV2|AUC006btBK|AUC006btBL|AUC006btWH|AUC001btBK|AUC001btBK-WM|AUC001btBKV2|AUC001btWH|AUC001btWH-WM|AUC001btWHV2|AUC005btBK|AUC005btBL|AUC005btGR|AUC005btPK|AUC005btWH|AUC010btBK|AUC010btWH|AUC010fqBKV2|AUC010fqBLV2|AUC010fqPKV2|AUC010fqWHV2|AUC010hqBKV2|AUC010hqBLV2|AUC010hqPKV2|AUC010hqWHV2|AUC012btBK|AUC012btWH|PAC001btBK|PAC001btBK-GR|PAC001btBKGR-WM|PAC001btBL|PAC001btPK|PAC001btWH|PAC002btBK-GR|PAC002btBKGR-WM|PAC002btBLK|PAC003btBL|PAC003btPK|PAC003btWH|AUC011btBL|AUC011btPK|AUC011btWH|", "rank": 1, "title": "Belkin SoundForm Wireless Earbuds User Guides", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "
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Belkin SoundForm Freedom True Wireless Earbuds

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It delivers superior sound and all-day battery life. With its dual microphones and advanced Environmental Noise Cancellation (ENC), you can make calls with confidence. You can also track your charging case securely and privately by using Apple Find My®.
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Belkin SoundForm Rise True Wireless Earbuds
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It lets you enjoy great sound and battery life from your earbuds. When you’re listening to a playlist or placing a call, the two microphones in each earbud ensure crystal clear sound while 7 hours of playtime per charge keeps you in your groove all day. The IPX5 water resistance rating protects them from rain or shine while the easy-to-use controls offer the power to change volume, skip tracks, and take calls, all at your fingertips.
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Belkin SoundForm Immerse Wireless Noise Cancelling Earbuds
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It delivers superior and high-quality sound. With its hybrid active noise-cancellation feature, it blocks unwanted noise and allows you to make calls or listen to music with confidence. You can also track your charging case securely and privately by using the Apple Find My.
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Belkin SoundForm Pulse Noise Cancelling Earbuds
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\"sf318730-008_en_v4.png\"
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It delivers superior and high-quality sound. With its hybrid active noise cancellation feature, it blocks unwanted noise and allows you to make calls or listen with confidence.
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Belkin SoundForm True Wireless Earbuds
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It features high-quality sound, supreme comfort, and fit, and exceptional durability. It allows you to control calls and audio playback simply by touch. It features touch-sensitive pads that can perform different functions.\n\n
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Belkin SoundForm Play True Wireless Earbuds
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\"sf318730-012_en_v5.png\"\"sf318730-013_en_v5.png\"
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It gives you real all-day listening with 8 hours of battery life per charge and another 30 hours of power in the USB-C® charging case. Featuring two microphones on each earbud, a Belkin-engineered noise-reduction algorithm and three EQ presets, these earbuds will enhance the sounds you want to hear while cutting out those you don’t.\n\n
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Belkin SoundForm Flow Noise Cancelling Earbuds
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The earbuds with Active Noise Cancellation (ANC) technology use feedforward ANC microphones to seek and eliminate outside noise. You’ll get the most out of your favorite songs, podcasts, and important calls as you hear each detail in stunning noise-free clarity.
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Belkin SoundForm Bolt True Wireless Earbuds
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\"sf318730-017_en_v5.png\"\"sf318730-018_en_v5.png\"
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It gives you real all-day listening with 9 hours of battery life per charge and another 19 hours of power in the USB-C® charging case. It delivers crisp and smooth sound quality from 6 mm dynamic drivers and lets you hear music and calls clearly.\n\n
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Belkin SoundForm Motion True Wireless Earbuds
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It helps make the most of your commute, workouts, and free time with true wireless earbuds featuring seamless Bluetooth® pairing and controls. The 12 mm drivers and three EQ presets deliver our Belkin Signature Sound for a high-fidelity, personal audio experience.
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Belkin SoundForm Rhythm True Wireless Earbuds
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It lets you make the most of every day with seamless Bluetooth pairing and controls. The Clear Call Quality feature reduces background noise, while Bluetooth multipoint allows for a simultaneous connection to two devices. Enjoy 8 hours of non-stop playtime, plus an additional 20 hours with the charging case.
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Belkin SoundForm Move True Wireless Earbuds
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\"sf318730-025_en_v5.png\"

It lets you enjoy the freedom of true wireless earbuds with seamless Bluetooth pairing and controls. It features a sealed in-ear fit and up to 5 hours of playtime per charge, plus another 19 hours of charge in the case. An IPX5 rating means they’re workout- and weather-resistant, with one microphone in each bud that allows for flexible single-ear use.
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Belkin SoundForm Move Plus True Wireless Earbuds
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\"sf318730-026_en_v5.png\"
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It features high quality sound, supreme comfort and fit, and exceptional durability. It allows you to control calls and audio playback simply by touch. It features touch-sensitive pads that can perform different functions.
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Belkin SoundForm Nano​ Wireless Earbuds for Kids
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\"sf318730-028_en_v5.png\"
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\"sf318730-029_en_v5.png\"

It is designed to keep your kids’ ears comfortable and protected with premium wireless earbuds designed just for them. The earbuds feature touch-sensitive pads that can perform different functions for you by tapping or holding on each earbud.
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Belkin SoundForm Nano 2 Wireless Earbuds for Kids
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\"sf318730-030_en_v5.png\"
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\"sf318730-031_en_v5.png\"
 
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Explore the features of the earbuds, designed for ages 7 and up. They include antimicrobial ear tips in five sizes, 8-hour playtime (28 hours with the case), 85 dB volume limit, clear calls, IPX5 sweat resistance, Belkin Signature Sound, and come in three colors. Additionally, they offer Bluetooth 5.3, USB-C fast charging, and touch controls for easy use.
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", "version": "=D1722723326" }, { "articleNum": "318348", "categories": "|About_your_product|", "keywords": "324700, 318348, Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001, product features, product contents, color, compatibility, dimensions, sound form, soundform", "lang": "en_US", "products": "|PAC001btBK-GR|PAC002btBK-GR|PAC001btPK|PAC001btWH|PAC001btBL|PAC001btBKGR-WM|PAC001btBK|", "rank": 1, "title": "Getting to know the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "The Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001 lets you enjoy the freedom of true wireless earbuds with seamless Bluetooth® pairing and controls.  It features a sealed in-ear fit and up to 5 hours of playtime per charge, plus another 19 hours of charge in the case.  An IPX5 rating means they’re workout- and weather-resistant, with one microphone in each bud that allows for flexible single-ear use.  For more information, click here.\n
 
\n\n
\"sf318348-001_en_v1.png\"

\"sf318348-002_en_v1.png\"
\n\n
 
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Product Features
 \n\n
Available Color
 \n\n
Dimensions

The case has the following dimensions:
 \n\n\n
Compatibility

The Belkin PAC001 is compatible with Bluetooth-enabled devices.  It has been tested for compatibility with the following devices:
 \n\n
Package Contents
 \n", "version": "=D1722723326" }, { "articleNum": "317912", "categories": "|About_your_product|", "keywords": "317912, about, info, more, specs, specifications, Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002, Qi, wireless charging case, Bluetooth 5.0, more, question, questions, ear buds, case, Touch-sensitive pads, IPX4-rated, USB charging, Three pairs, silicone, ear tips, Bluetooth-enabled, PAC002xxBLK, black, Micro-USB cable, more, question, questions, ear buds, case, FAQ, frequently asked, common questions", "lang": "en_US", "products": "|PAC002btBLK|PAC002btBKGR-WM|PAC002btBK-GR|", "rank": 2, "title": "Belkin PAC002 Frequently Asked Questions", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "

TABLE OF CONTENTS
 

\n

PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002?
2.  Does it have a Connected Equipment Warranty (CEW)?
3.  Can I charge the case using a Qi™ wireless charger?
4.  Does it support Siri®?
5.  Does it support Google Assistant™?
6.  Are the earbuds sweat-and splash-resistant?
7.  What are its package contents?
8.  Does the Belkin PAC002 have a noise-cancelling feature?
9.  What color is this product available in?

HARDWARE INFORMATION

1.  What are its case dimensions?
2.  Do the earbuds have microphones in them?
3.  Do I need to use both earbuds to take a call?
4.  What is the micro-USB port for?
5.  What Bluetooth® version does the Belkin PAC002 feature?
6.  Does the Belkin PAC002 have status lights?
7.  What is the Belkin PAC002’s battery life?

COMPATIBILITY

1.  What devices are compatible with this product?
2.  What are the earbuds’ ear tip sizes?

FUNCTIONALITY

1.  How do I charge the Belkin PAC002?
2.  How do I set my earbuds into pairing mode?
3.  How do I pair my earbuds?
4.  How do I unpair my earbuds?
5.  Can I remove the case from the power adapter at any time or any charge level?
6.  How do I know if the case has been fully charged?
7.  What are its touch controls and general functions?
8.  What is its Bluetooth range?
9.  What are the Belkin PAC002’s general tones and sounds?
 

\n
\n


PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002?

The Belkin SOUNDFORM™ True Wireless Earbuds with Qi Wireless Charging Case, PAC002 features high quality sound, supreme comfort and fit, and exceptional durability.  The Belkin PAC002 allows you to control calls and audio playback simply by touch.  It features touch-sensitive pads that can perform different functions.  To learn more about this product, click here.

2.  Does it have a Connected Equipment Warranty (CEW)?

No.

3.  Can I charge the case using a Qi™ wireless charger?

Yes.  The Belkin PAC002 is designed to work with most Qi chargers.

4.  Does it support Siri®?

No.  The Belkin PAC002 is not designed to activate Siri.

5.  Does it support Google Assistant™?

No.  The Belkin PAC002 is not designed to activate Google Assistant.

6  Are the earbuds sweat-and splash-resistant?

Yes, the Belkin PAC002 is IPX4-rated and is sweat-and splash-resistant.

7.  What are its package contents?

The Belkin PAC002 has the following package contents:
 

\n\n


8.  Does the Belkin PAC002 have a noise-cancelling feature?

No.  The Belkin PAC002, however, has a noise isolating feature.

9.  What color is this product available in?

The Belkin PAC002 is available in black.

HARDWARE INFORMATION

1.  What are its case dimensions?

The case has the following dimensions:
 

\n\n


2.  Do the earbuds have microphones in them?

Yes.  The earbuds have built-in microphones.

3.  Do I need to use both earbuds to take a call?

No, if you want to take calls using one earbud only, you can use the right earbud which is the master earbud by design.

4.  What is the micro-USB port for?

The micro-USB port is used for charging the earbuds.  It cannot be used for data transfer.

5.  What Bluetooth® version does the Belkin PAC002 feature?

The Belkin PAC002 is Bluetooth 5.0-certified.

6.  Does the Belkin PAC002 have status lights?

Yes.  The Belkin PAC002 has charging status lights on the case and a dual-color status light on each earbud.

7.  What is the Belkin PAC002’s battery life?

The Belkin PAC002 has up to 2 hours talk time and up to 4 hours music playtime at a single charge.   The case can supply up to 20 hours of music listening on a single charge of the case.

COMPATIBILITY

1.  What devices are compatible with this product?

The Belkin PAC002 is compatible with Bluetooth-enabled devices.  It has been tested for compatibility with the following devices:
 

\n\n


2.  What are the earbuds’ ear tip sizes?

The Belkin PAC002 has three pairs of small, medium, and large silicone ear tips.

FUNCTIONALITY

1.  How do I charge the Belkin PAC002?

For instructions on how to charge your earbuds, click here.

2.  How do I set my earbuds into pairing mode?

From the factory, your earbuds come in pairing mode.  For instructions on how you can set the earbuds to pairing mode, click here.

3.  How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

4.  How do I unpair my earbuds?

To unpair your earbuds, click here for instructions.

5.  Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level.  A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.

6.  How do I know if the case has been fully charged?

The Belkin PAC002 is fully charged once all lights on the charging case are lit.

7.  What are its touch controls and general functions?

The Belkin PAC002 features touch-sensitive pads that can perform different functions.  To learn more about these functions, click here.

8.  What is its Bluetooth range?

The Belkin PAC002 has a Bluetooth range of up to 30 feet.

9.  What are the Belkin PAC002’s general tones and sounds?
 

\n
\n
DescriptionAudio tone
Power ON toneAn audible queue (no word queues).
Pairing successfulBluetooth pairing tone.  The Bluetooth name will be displayed on the client device.
Unsuccessful pairingAn audible queue (no word queues).
Out of rangeOut of range:  An audible queue (no word queues).  Then the audio will stop. 

Within range:  Within 30 ft, an audible queue will be heard, the earbuds will re-sync to the client device, and the audio will resume playing.
\n
", "version": "=D1722723326" }, { "articleNum": "318349", "categories": "|About_your_product|", "keywords": "318349, 324697, Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001, FAQ, specs, functionality, product, hardware, features, warranty, compatibility, faq, information, more, question, questions, ear buds, case, Touch-sensitive pads, IPX5-rated, Three pairs, silicone, ear tips, Bluetooth-enabled, more, question, questions, ear buds, case", "lang": "en_US", "products": "|PAC001btBK-GR|PAC001btPK|PAC001btWH|PAC001btBL|PAC001btBKGR-WM|PAC001btBK|PAC002btBK-GR|", "rank": 2, "title": "Belkin PAC001 Frequently Asked Questions", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "

TABLE OF CONTENTS

\n

PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?
2.  What is the warranty of this product?
3.  Does it have a Connected Equipment Warranty (CEW)?
4.  What are its package contents?
5.  What color is this product available in?

HARDWARE INFORMATION

1.  What are its case dimensions?
2.  Do the earbuds have microphones in them?
3.  What Bluetooth® version does the Belkin PAC001 feature?
4.  Does the Belkin PAC001 have status lights?
5.  What is the Belkin PAC001’s battery life?
6.  Are the earbuds sweat-and splash-resistant?

COMPATIBILITY

1.  What devices are compatible with this product?
2.  What are the earbuds’ ear tip sizes?
3.  Does it support Siri®?
4.  Does it support Google Assistant™?

FUNCTIONALITY

1.  How do I charge the Belkin PAC001?
2.  Can I charge the case using a Qi™ wireless charger?
3.  How do I set my earbuds into pairing mode?
4.  How do I pair my earbuds?
5.  How do I unpair my earbuds?
6.  Do I need to use both earbuds to take a call?
7.  Can I remove the case from the power adapter at any time or any charge level?
8.  How do I know if the case has been fully charged?
9.  What are its touch controls and general functions?
10.  What is its Bluetooth range?
11.  What are the Belkin PAC001’s general tones and sounds?
12.  Does the Belkin PAC001 have a noise-cancelling feature?
\n
\n


PRODUCT INFORMATION

1.  What is the Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001?

The Belkin SOUNDFORM™ Move True Wireless Earbuds, PAC001 lets you enjoy the freedom of true wireless earbuds with seamless Bluetooth pairing and controls.  It features a sealed in-ear fit and up to 5 hours of playtime per charge, plus another 19 hours of charge in the case.  An IPX5 rating means they’re workout- and weather-resistant, with one microphone in each bud that allows for flexible single-ear use.  To learn more about this product, click here.

2.  What is the warranty of this product?

The product has a 2-year warranty.

3.  Does it have a Connected Equipment Warranty (CEW)?

No.

4.  What are its package contents?

The Belkin PAC001 has the following package contents:
 

\n\n


5.  What color is this product available in?

The Belkin PAC001 is available in black - PAC001XXBK.

HARDWARE INFORMATION

1.  What are its case dimensions?

The case has the following dimensions:
 

\n\n


2.  Do the earbuds have microphones in them?

Yes.  The earbuds have built-in microphones.

3.  What Bluetooth® version does the Belkin PAC001 feature?

The Belkin PAC001 is Bluetooth 5.0-certified.

4.  Does the Belkin PAC001 have status lights?

Yes.  The Belkin PAC001 has charging status lights on the case and a dual-color status light on each earbud.

5.  What is the Belkin PAC001’s battery life?

The Belkin PAC001 has up to 5 hours playtime per charge, plus 19 hours of charge in the case.

6.  Are the earbuds sweat-and splash-resistant?

Yes, the Belkin PAC001 is IPX5-rated and is sweat-and splash-resistant.

\n

COMPATIBILITY

1.  What devices are compatible with this product?

The Belkin PAC001 is compatible with Bluetooth-enabled devices.  It has been tested for compatibility with the following devices:
\n

 

\n\n

2.  What are the earbuds’ ear tip sizes?

The Belkin PAC001 has three pairs of small, medium, and large silicone ear tips.

3.  Does it support Siri®?

No.  The Belkin PAC001 is not designed to activate Siri.

4.  Does it support Google Assistant™?

No.  The Belkin PAC001 is not designed to activate Google Assistant.

FUNCTIONALITY

1.  How do I charge the Belkin PAC001?

The Belkin PAC001’s case uses USB-C to USB-A charging cable.  For instructions on how to charge your earbuds, click here.
\n

2.  Can I charge the case using a Qi™ wireless charger?

No.  The Belkin PAC001 is not designed to work with Qi chargers.

3.  How do I set my earbuds into pairing mode?

From the factory, your earbuds come in pairing mode.  For instructions on how you can set the earbuds to pairing mode, click here.

4.  How do I pair my earbuds?

For instructions on how to pair your earbuds, click here.

5.  How do I unpair my earbuds?

To unpair your earbuds, click here for instructions.

6.  Do I need to use both earbuds to take a call?

No, if you want to take calls using one earbud only, you can use the right earbud which is the master earbud by design.

7.  Can I remove the case from the power adapter at any time or any charge level?

You can remove the case from the power adapter at any time or any charge level.  A lower charge level will reduce the number of times you can recharge your earbuds before the case is out of power.
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8.  How do I know if the case has been fully charged?
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The Belkin PAC001 is fully charged once all lights on the charging case are lit.
  

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9.  What are its touch controls and general functions?

The Belkin PAC001 features touch-sensitive pads that can perform different functions.  To learn more about these functions, click here.
\n

 

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10.  What is its Bluetooth range?

The Belkin PAC001 has a Bluetooth range of up to 30 feet.

11.  What are the Belkin PAC001’s general tones and sounds?
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DescriptionAudio tone
Power ON toneAn audible queue (no word queues)
Pairing successfulBluetooth pairing tone.  The Bluetooth name will be displayed on the client device.
Unsuccessful pairingAn audible queue (no word queues)
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12.  Does the Belkin PAC001 have a noise-cancelling feature?

No.  The Belkin PAC001, however, has a noise-isolating feature.
 
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Common Questions

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