{
  "action": "Product-GetPDPSupportArticles",
  "queryString": "pid=F9K1102ak",
  "locale": "en_PH",
  "productModel": {
    "code": "F9K1102ak",
    "name": "N600 DB Wireless Dual-Band N+ Router",
    "supportArticles": [
      {
        "articleNum": "8217",
        "categories": "|Log_in_Password|",
        "keywords": "8217, limited, connectivity, alert, computer, network, cannot, connect, Internet",
        "lang": "en_US",
        "products": "|AWGR54|DX-WGRTR|E9K7500|F5D7230-4|F5D7230au4|F5D7230uk4|F5D7230zh4|F5D7234-4|F5D7234au4|F5D7234ed4|F5D7234uk4|F5D7234zh4|F5D8235-4|F5D8235au4|F5D8235ed4|F5D8235sa4|F5D8235uk4|F5D8236-4|F5D8236au4|F5D8236ed4|F5D8236sa4|F5D8236uk4|F5D8236zh4|F9K1001|F9K1001ak|F9K1001au|F9K1001de|F9K1001uk|F9K1001zh|F9K1002|F9K1002ak|F9K1002au|F9K1002de|F9K1002uk|F9K1002zh|F9K1102|F9K1102ak|F9K1102as|F9K1102au|F9K1102de|F9K1102uk|F9K1102zh|F9K1103|F9K1103ak|F9K1103au|F9K1103de|F9K1103uk|F9K1103zh|F9K1105|F9K1105au|F9K1105de|F9K1105uk|F9K1105zh|F9K1113|F9K1113au|F9K1113de|F9K1113uk|F9K1113zb|F9K1116|F9K1116zb|F9K1116zh|F9K1119|F9K1123|F9K1123-UK|ME1004-R|",
        "rank": 4,
        "title": "Troubleshooting “Unable to connect to a wireless network” issue",
        "type": "Troubleshooting and Tutorials",
        "latestLink": null,
        "hyperlink": null,
        "body": "<div class=\"MsoNormal\" dir=\"ltr\" style=\"\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;\">With a <b style=\"\">Belkin wireless router</b>, your home network can have seamless wireless performance.  However, wireless connectivity and network performance can be affected by obstructions and incompatible security settings.  Here&#39;s a list of common factors that affect your router&#39;s wireless performance.</span><br><br><a href=\"#T1\"><span style=\"color: #3e951a;\">Distance from the router</span></a><br><a href=\"#T2\"><span style=\"color: #3e951a;\">Incorrect wireless key/password</span></a><br><a href=\"#T3\"><span style=\"color: #3e951a;\">Outdated adapter drivers</span></a><br><a href=\"#T4\"><span style=\"color: #3e951a;\">Wireless MAC Address Filtering enabled on the router</span></a><br><a href=\"#T5\"><span style=\"color: #3e951a;\">Outdated router firmware</span></a></span><br> </div>\n\n<div style=\"\"><a id=\"T1\" name=\"T1\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;color: windowtext;font-weight: bold;\">Distance from the router</span></span></a><br> </div>\n\n<div class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><span style=\"font-size: 14px;\">To ensure stable wireless connectivity, make sure that your computer is within range of the router&#39;s wireless network.  Computers may also have problems connecting to wireless networks due to interference from neighboring wireless devices such as cordless phones and microwave ovens.  To avoid wireless interference, changing the channel of your router is recommended.  For instructions on how to do this, click <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10814\" target=\"_blank\"><span style=\"color: #3e951a;\">here</span></a><span style=\"color: blue;\">.</span></span><br><br><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;\"><a id=\"T2\" name=\"T2\"><span style=\"color: #000000;\"><strong>Incorrect wireless key/password</strong></span></a><br><br>Connecting to a secured wireless network requires a <b style=\"\">Password</b>.  It</span> is case-sensitive so make sure to enter it correctly.  <span style=\"font-family: Arial;\">If you are unsure about your wireless password, check your router&#39;s label for the Network Name (SSID) and Password.</span></span><br> </div>\n\n<div align=\"center\" class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><span style=\"font-size: 14px;\"><img alt=\"Image\" border=\"0\" src=\"https://s3.belkin.com/support/dl/RN9523-001_EN_v1.png\"></img></span></div>\n\n<div class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><br><span style=\"font-size: 14px;\"><b style=\"\">NOTE:</b>  In cases where you changed your router&#39;s Network Name and Password, you may need to log in to your router&#39;s web-based setup page to verify these settings.  For instructions on how to do this, click <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=7983\" target=\"_blank\"><span style=\"color: #3e951a;\">here</span></a>.</span><br> </div>\n\n<div style=\"\"><a id=\"T3\" name=\"T3\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;color: windowtext;font-weight: bold;\">Outdated adapter drivers</span></span></a></div>\n\n<div class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;\">Your computer&#39;s wireless adapter performs better if the drivers are up-to-date.  Wireless adapter&#39;s compatibility with <b style=\"\">Wireless-AC</b>, <b style=\"\">N</b>, <b style=\"\">G</b>, <b style=\"\">A</b> or <b style=\"\">B</b> standards should also be considered.  Contact your hardware manufacturer for complete specifications of your wireless adapter.</span><br><br><b style=\"\">NOTE:</b>  Check the connectivity of other wireless devices within the network.  The router should be working fine if all other devices have good wireless connectivity to the network.<br><br><b style=\"\">QUICK TIP:</b>  To isolate the wireless connectivity issue, you can try connecting your computer to other wireless networks like in a friend&#39;s house or a coffee shop.</span><br> </div>\n\n<div style=\"\"><a id=\"T4\" name=\"T4\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;color: windowtext;font-weight: bold;\">Wireless MAC Address Filtering enabled on the router</span></span></a></div>\n\n<div class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><br><span style=\"font-size: 14px;\">Belkin routers have a feature called <b style=\"\">MAC Address Filtering</b> which allows you to specify the wireless devices you want to permit on your wireless network.  You may need to add the MAC Address of your computer or device to the router&#39;s MAC Address Filtering list because this feature will only allow registered devices to connect to the network.  To know how to do this, click <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10828\" target=\"_blank\"><span style=\"color: #3e951a;\">here</span></a><span style=\"color: blue;\">.</span></span><br> </div>\n\n<div style=\"\"><a id=\"T5\" name=\"T5\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial;color: windowtext;font-weight: bold;\">Outdated router firmware</span></span></a></div>\n\n<div class=\"MsoNormal\" style=\"font-family: Arial;font-size: 10pt;\"><br><span style=\"font-size: 14px;\">Firmware updates can fix issues on a router.  If all of your wireless computers and devices have problems connecting to the wireless network, you may need to update the router&#39;s firmware.  For step-by-step instructions on how to do this, click <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10797\" target=\"_blank\"><span style=\"color: #3e951a;\">here</span></a><span style=\"color: blue;\">.</span></span></div>\n\n<div><br><br><span style=\"font-size: 14px;\"><b>Related Articles:</b><br><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=101172\" target=\"_blank\"><span style=\"color: #3e951a;\">Troubleshooting slow Internet speed on your iPhone® or iPad® while connected to a Belkin router</span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10793\" target=\"_blank\"><span style=\"color: #3e951a;\">Troubleshooting Internet connection problem with your router​</span></a><br><br><br><strong>Related Video:</strong><br><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=80187\" target=\"_blank\"><span style=\"color: #3E951A;\"><u>9 Tips on how to fix a lost Internet Connection (VIDEO)</u></span></a></span></div>",
        "version": "=C0599520277"
      }
    ]
  },
  "template": "pdpSupportArticles",
  "success": true,
  "renderedTemplate": "    <div class=\"product-container\">\n        <div class=\"quick-sol-pods\">\n            \n            \n                <div class=\"support-content\">\n                    \n                    <h3 class=\"support-content__heading\">Common Questions</h3>\n                    <div class=\"row\">\n                        <div class=\"col-12\">\n                            <ul class=\"support-content__list list-unstyled\">\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/ph/support-article/?articleNum=8217\" class=\"support-content__link\">\n                                            Troubleshooting &ldquo;Unable to connect to a wireless network&rdquo; issue\n                                        </a>\n                                    </li>\n                                \n                            </ul>\n                        </div>\n                    </div>\n                </div>\n            \n            <div class=\"support-hint\">\n                Need more help?\n                <a href=\"https://www.belkin.com/ph/support-product/?sku=F9K1102ak\" class=\"support-hint__link\">\n                    Visit the full support page\n                </a>\n            </p>\n        </div>\n    </div>"
}