This product does not require any drivers or software.
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1. What devices can this power bank charge?
This power bank can charge most USB-C laptops (up to 140W), tablets, smartphones, and USB-C handheld consoles.
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It also works with USB-A devices such as phones and accessories that charge over USB-A.
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2. Can it charge a MacBook Pro?
Yes. It can provide up to 140W from a single USB-C output, which is enough for most MacBook Pro models, including the 14-inch.
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3. What ports does the power bank have?
It has:
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- One integrated USB-C cable (hard-wired into the power bank)
- One USB-C port
- One USB-A port
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All three can be used at the same time.
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4. What is the maximum output power?
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- Up to 140W from a single USB-C output
- Up to 240W shared when using two USB-C outputs
- Up to 238W shared when all three outputs are used together
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5. What is the battery capacity?
The battery capacity is 27,000 mAh.
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6. How do I recharge the power bank?
You can recharge it using a USB-C charger connected either to:
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- The integrated USB-C cable, or
- The USB-C port on the power bank
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For faster charging, use a high-wattage USB-C PD charger (up to 100W input).
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7. Can I charge devices and recharge the power bank at the same time?
Yes. It supports pass-through charging. It can recharge itself while charging connected devices (up to 100W input while in pass-through mode).
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8. How will the customer know how much battery is left?
There is a smart digital TFT display that shows:
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- Remaining battery percentage
- Real-time input and output wattage
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The user can press the power/display button to wake the screen.
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9. Does it support fast charging?
Yes. It supports USB-C Power Delivery fast charging up to 140W for a single device and high combined output when multiple ports are used.
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10. Is it safe to bring on a plane?
Yes. The 27K capacity is within typical airline carry-on limits.
Advise the customer to keep it in their carry-on baggage, not in checked luggage, and to follow any airline-specific rules.
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11. What are the product dimensions and weight?
Approximate size:
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- 175 × 89.5 × 26.3 mm
- 6.89 × 3.52 × 1.04 in
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12. Does it come with any extra cables in the box?
The power bank has a built-in braided USB-C cable.
There are no extra detachable cables in the package unless stated on the retail box for a specific region.
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13. What color is available?
It is available in Charcoal.
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14. Can it charge three devices at once?
Yes. The customer can charge:
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- One device from the integrated USB-C cable
- One device from the USB-C port
- One device from the USB-A port
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All three can be used simultaneously, with total power shared across them.
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15. Is it compatible with phones that only support USB-A charging?
Yes. The USB-A port can charge phones and accessories that use a USB-A to device cable.
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16. Does it support wireless charging?
No. This model only offers wired charging through the integrated USB-C cable, the extra USB-C port, and the USB-A port.
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17. What safety protections does it have?
The power bank includes standard electronic protections such as overcurrent, overvoltage, short-circuit, and temperature protection.
If a customer reports the bank shutting off under heavy load, explain that it may be protecting itself from unsafe conditions.
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18. What should the customer do if the power bank does not charge their device?
Walk the customer through these checks:
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- Try a different known-good USB-C or USB-A cable.
- Test with another device to see if any output works.
- Confirm the power bank has charge (check the TFT display).
- If the issue continues across multiple devices and cables, advise the customer to contact support for warranty options.
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