{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=WLS0403", "locale": "en_ID", "productModel": { "code": "WLS0403", "name": "Smart Light Switch 3-Way", "supportArticles": [ { "articleNum": "316945", "categories": "|Installation|", "keywords": "316945, How to confirm, activate, how, confirm, activation, verify, verification email, do not reply, use, Wemo account, inbox, spam filter, junk mail, Account Verification Email, email address, account verification website, Verify Email Address , receive success message, Wemo, Wemo", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to confirm and activate a new Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "After you create your Wemo® Account, a verification email will be sent to you.  To activate and use your Wemo Account, you will need to open the email. 

IMPORTANT:  You have 48 hours to verify your account before it will be deleted.

The account verification email will come from "do_not_reply@wemo.com".  If you do not see it in your inbox, check your junk mail or spam filter settings.
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Step 1:  Access your verification email and tap or click on the Verify account email link at the bottom.
 
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Step 2:  On the custom verification page for your account, tap or click on Verify Email Address.
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You will be redirected to where you can download the Wemo App.  This means that your Wemo Account has now been verified and activated.
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\"User-added
", "version": "=D0772320152" }, { "articleNum": "316953", "categories": "|Adding_Device|", "keywords": "316953, reconnect, reconnecting, partners, Amazon Alexa, Google Home, IFTTT, 3rd party, voice control, partner, third party, I'll Do This Later, not connected, connection loss, lost connection", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "Why is the Wemo App asking to reconnect to third party Partners", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "When you move your existing Wemo® installation to a Wemo Account, there are changes made on the Wemo Cloud Server regarding the way your Wemo devices are grouped and controlled.  These changes will unlink the connection with any third party control services (Partners) that you may use to control your Wemo devices.

If you associate with one of the third party Partners to control your Wemo devices, the Wemo App will detect this and inform you that you need to reconnect to these services.  You have the option of doing this at the time of creating your account, or at a later time through the Wemo App.

The Wemo App will only display a list of the Partner services that you have linked with your Wemo devices.
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\"User-added
\n \n\n", "version": "=D0772320152" }, { "articleNum": "316904", "categories": "|About_your_product|", "keywords": "316904, Wemo Account, Wemo User Account, Wemo App, Account Settings, Name your wemo, Name, Wemo name, change Wemo name, nickname, Wemo nickname, change nickname", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to change the Name of your Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "During your Wemo Account setup, you were prompted to give a nickname for your account.  If you would like to change that name, it can be done easily through the Wemo App.

NOTE:  Steps and images may vary depending on your device's operating system.  In the example below, an iOS device is used. 
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Step 1:  Log in to your Wemo Account.  To learn how, click here.
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Step 2:  In the Wemo App, tap on More. 

NOTE:  If you are using an Android™ device, tap on the gear icon located at the upper-left corner of the App.
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Step 3:  Under My Acccount, tap on your account.
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Step 4:  Tap on Name.
 
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Step 5:  Enter the new name you want and tap Save.
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The Account Settings page should now reflect your Wemo Account's new Name.
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\"User-added
", "version": "=D0772320152" }, { "articleNum": "316948", "categories": "|Log_in_Password|", "keywords": "316948, how to, log out, logging out, steps, directions, instructions, Wemo Account, step by step, info, information, different account, to log in, Wemo App, Wemo Accounts", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to log out of a Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "By default, your Wemo App will stay logged into the last Wemo® Account you used.  If you want to log in to a different account, you will first need to log out of the current account the Wemo App is logged into.  Follow the steps below to learn how.

NOTE:  Steps and images may vary depending on your device's operating system.  In the examples below, an iOS device is used. 
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Step 1:  Launch the Wemo App and tap More.

NOTE:  If you are using an Android™ device, tap on the gear icon located at the upper-left corner of the Wemo App.
 
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\"User-added
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Step 2:  Under My Account, tap on the account that's currently logged in.
 
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Step 3:  Tap Log Out.
 
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Step 4:  Tap on Log Out again to continue, or tap Cancel to go back to the Wemo App.
 
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You can now log into a different Wemo Account by tapping on the Log In button.  For instructions, click here. 
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\"User-added
", "version": "=D0772320152" }, { "articleNum": "316952", "categories": "|About_your_product|", "keywords": "316952, Wemo Account, accounts, more, about, information, how, works, working, what to do, requirements, benefit, requirement, benefits, free, access, control, multiple, location, locations, control, controls, email address, link, linking, linked, Wemo, Wemos, Wemo devices, privacy, GDPR, CCPA", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "What is a Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Wemo® Accounts is a new and more secure way to access and control your Wemo devices.  It allows you to password-protect your Wemo devices and manage who has access to them.  On top of enhanced security, Wemo Accounts improves the reliability of your Wemos as well as the ability to control multiple locations from a single smartphone or tablet.
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How does it work?

Using your email address, you can create a FREE Wemo Account and associate your Wemo devices with this account.  Once linked to an account, you can access all of your Wemo devices from anywhere at any time simply by signing in to the Wemo App.  You no longer have to worry about changing out a phone or tablet and losing access to your Wemos.
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What benefits do I get with using a Wemo Account?
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Do I have to use a Wemo Account?

A Wemo Account is required to set up new Wemo devices.  Wemo users with existing Wemo installations set up prior to Wemo Accounts can continue using their existing devices without a Wemo Account.  However, creating a Wemo Account and moving your devices to it is highly recommended.
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Are you just trying to collect my information?

Here at Wemo, we respect your privacy and follow all guidelines laid out under both General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) regulations.  The following information is necessary for creating a Wemo Account:\n\n\n
Please refer to our privacy notice for more information at https://www.wemo.com/privacy-notice/.
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Common Questions

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\n Need more help?\n \n Visit the full support page\n \n

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