{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=WLS0403", "locale": "en_ID", "productModel": { "code": "WLS0403", "name": "Smart Light Switch 3-Way", "supportArticles": [ { "articleNum": "317742", "categories": "|About_your_product|", "keywords": "317742, Wemo accounts, Wemo account, Wemo app, GDPR, CCPA, Privacy, privacy notice, cloud-based platform, control, Wemo, Wemos, Wemo devices", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "Why do I have to create a Wemo account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Why do I have to create a Wemo account?

Wemo® created a cloud-based platform that improved the quality and consistency of Wemo performance.  To continue using the Wemo app, provide an email address and password to protect your Wemo devices from unauthorized users. 

Some advantages of Wemo accounts:
 \n\n \n\n

What happens once an account is required?

We’ll walk you through the quick and easy account creation process, which is really just adding a password for logging in.  Once you create an account, you’ll need an internet connection to control your Wemo devices.
 \n

What do I need to do to create an account?

If you have several Wemo devices in your home, it is recommended to be near where your Wemos are located when creating an account.  Make sure Remote Access is enabled in your app settings.  If you have Wemo devices in multiple homes, link them to your account when you launch the Wemo app on another home’s Wi-Fi. 
 \n

What information does Wemo collect about me when I create a Wemo account?

We respect your privacy and follow all guidelines laid out under the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).  All we need is an email address and password.

We do not store, share, or sell any of your data, and only use your information if you come to us for help in troubleshooting your Wemo devices.

To see our privacy notice for more information, click here.


Related Article:  

Wemo Accounts Frequently Asked Questions", "version": "=J1117920296" }, { "articleNum": "316952", "categories": "|About_your_product|", "keywords": "316952, Wemo Account, accounts, more, about, information, how, works, working, what to do, requirements, benefit, requirement, benefits, free, access, control, multiple, location, locations, control, controls, email address, link, linking, linked, Wemo, Wemos, Wemo devices, privacy, GDPR, CCPA", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "What is a Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Wemo® Accounts is a new and more secure way to access and control your Wemo devices.  It allows you to password-protect your Wemo devices and manage who has access to them.  On top of enhanced security, Wemo Accounts improves the reliability of your Wemos as well as the ability to control multiple locations from a single smartphone or tablet.
 \n

How does it work?

Using your email address, you can create a FREE Wemo Account and associate your Wemo devices with this account.  Once linked to an account, you can access all of your Wemo devices from anywhere at any time simply by signing in to the Wemo App.  You no longer have to worry about changing out a phone or tablet and losing access to your Wemos.
 \n

What benefits do I get with using a Wemo Account?
 \n\n \n\n

Do I have to use a Wemo Account?

A Wemo Account is required to set up new Wemo devices.  Wemo users with existing Wemo installations set up prior to Wemo Accounts can continue using their existing devices without a Wemo Account.  However, creating a Wemo Account and moving your devices to it is highly recommended.
 \n

Are you just trying to collect my information?

Here at Wemo, we respect your privacy and follow all guidelines laid out under both General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) regulations.  The following information is necessary for creating a Wemo Account:\n\n\n
Please refer to our privacy notice for more information at https://www.wemo.com/privacy-notice/.
 ", "version": "=J1117920296" }, { "articleNum": "316949", "categories": "|Installation|", "keywords": "316949, how to, move, migrate, Wemo App, Wemo Accounts, steps, instruction, instructions, about, info, information, moving, device, devices, Wemo, Wemos, link, linking, link to, account, accounts, old, new, banner, blue,  I’ll Do This Later, Log In, Create An Account", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to move my existing Wemo installation to a Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "If you have an existing Wemo® installation before Wemo Accounts were made available, you will have the option to continue using your Wemo devices without an account or you can move it to a Wemo Account when starting the Wemo App.  To do this, you must use a smartphone or tablet that was used to control your Wemo devices before Wemo Accounts were available.

Your Wemo devices' functionality will not be affected should you choose not to move to a Wemo Account.  However, for added security, improved reliability and ease-of-use features, moving to a Wemo Account is highly recommended.  For instructions on how you can do this, follow the steps below.
 \n
 
Before you begin\n\n\n \n\n
\"User-added
\n \n\n
Step 1:  Open the Wemo App.

The Wemo App will introduce you to Wemo Accounts and provide you with the following options:

1.  Log In - Log in to an existing Wemo Account  
2.  Create An Account - Create a new Wemo Account
3.  I’ll Do This Later - Continue using your Wemo devices without a Wemo Account
\n \n\n
\"User-added 
\n  \n\n
NOTE:  The Wemo App will prompt you to create a Wemo Account in three days, and then weekly after that.  You can continue using your Wemo devices without an account by tapping I’ll Do This Later, or until someone else links your Wemo devices to a Wemo Account. 
\n\n

Step 2:  Tap the blue banner at the bottom to continue. 
 
\n\n
\"User-added
\n \n\n
Step 3:  Tap on Link to Account.  

NOTE:  If you do not recognize the Wemo devices on the list, tap on These aren’t my Wemos to cancel.
 
\n\n
\"User-added
", "version": "=J1117920296" }, { "articleNum": "316650", "categories": "|Installation|", "keywords": "316650, Wemo Account, Wemo User Accounts, Wemo Accounts, Wemo App, Wemo Smart LED Bulbs, Wemo Link, F7C031, Wemo bulbs, lightbulbs, bulb, add bulb, Wemo installation, Wemo® Smart LED Bulbs, adding, to add, bulbs, new, detect, to detect, detecting", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C063|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "Adding Wemo Smart LED Bulbs to your Wemo installation", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "This article will walk you through steps in adding Wemo® Smart LED Bulbs to your Wemo installation. 

Before you begin\n\n\n

NOTE:  Steps and images may vary depending on your device's operating system.  In the examples below, an iOS device is used. 
 
\n\n
Step 1:  Log in to your Wemo Account.  To learn how, click here.
\n\n
 
\n\n
\"User-added
 
\n\n
Step 2:  On the Devices section, tap the plus ( + ) icon to begin adding new Wemo Smart LED Bulbs.
\n\n
 
\n\n
\"User-added
 
\n\n
Step 3:  Tap on Wemo Bulbs and Wemo Link.
\n\n
 
\n\n
\"User-added
 
\n\n
Step 4:  Tap on Add Bulbs to a Wemo Link.
\n\n
 
\n\n
\"User-added
 
\n\n
The Wemo App will begin scanning for new bulbs to be added.
\n\n
 
\n\n
\"User-added
 
\n\n
Step 5:  If bulbs are detected, they will appear with a check mark on the list.  Tap Add to continue.

NOTE:  By default, they will appear in order as detected by the name, Lightbulb 01, Lightbulb 02 and so on.  If you do not want to add one of the bulbs, just tap the name to uncheck it.

Step 6:  You can rename each bulb by tapping on the name.  Tap Save to continue.
 
\n\n
The Wemo Smart LED Bulbs have now been successfully added and will now appear in the Devices section.
", "version": "=J1117920296" }, { "articleNum": "316904", "categories": "|About_your_product|", "keywords": "316904, Wemo Account, Wemo User Account, Wemo App, Account Settings, Name your wemo, Name, Wemo name, change Wemo name, nickname, Wemo nickname, change nickname", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to change the Name of your Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "During your Wemo Account setup, you were prompted to give a nickname for your account.  If you would like to change that name, it can be done easily through the Wemo App.

NOTE:  Steps and images may vary depending on your device's operating system.  In the example below, an iOS device is used. 
 \n
Step 1:  Log in to your Wemo Account.  To learn how, click here.
\n\n

\"User-added
 
\n\n
Step 2:  In the Wemo App, tap on More. 

NOTE:  If you are using an Android™ device, tap on the gear icon located at the upper-left corner of the App.
\n\n

\"User-added
\n\n

Step 3:  Under My Acccount, tap on your account.
\n\n
 
\n\n
\"User-added
 
\n\n
Step 4:  Tap on Name.
 
\n\n
\"User-added
\n\n

Step 5:  Enter the new name you want and tap Save.
\n\n

\"User-added
\n\n

The Account Settings page should now reflect your Wemo Account's new Name.
\n\n

\"User-added
", "version": "=J1117920296" } ] }, "template": "pdpSupportArticles", "success": true, "renderedTemplate": "
\n
\n \n \n
\n \n

Common Questions

\n
\n
\n \n
\n
\n
\n \n
\n Need more help?\n \n Visit the full support page\n \n

\n
\n
" }