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    "name": "BOOST↑UP™ Wireless Charging Pad 7.5W",
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      {
        "articleNum": "291991",
        "categories": "|About_your_product|",
        "keywords": "291991, Belkin Connected Equipment Warranty, warranty, NA, CA, US, claims, wireless chargers, accessory, wireless charger",
        "lang": "en_US",
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        "rank": 1,
        "title": "Belkin Connected Equipment Warranty (NA)",
        "type": "FAQ",
        "latestLink": null,
        "hyperlink": null,
        "body": "<span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Belkin’s Connected Equipment Warranty offers added peace of mind by covering equipment that is connected to a Belkin charging accessory.  <span style=\"\">If your device is damaged by an electrical charge while properly connected to the wireless charger, Belkin will repair or replace it up to a value of $2,500.  Your device must be properly aligned according to the usage instructions and connected to an outlet by a properly wired AC power line with a protective ground, such as the one provided with the product.</span><br> <br>To file a claim, take the following steps:</span></span></span>\n<ul><li><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">Use the self-service claim form at </span><u><a href=\"https://www.belkin.com/support/returns\" target=\"_blank\"><span style=\"color: #3E951A;\">www.belkin.com/us/support/returns</span></a></u><span style=\"color: #000000;\"> - this is the easiest way to file your claim.</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Alternatively, you can call our 24/7 support team.  Click </span></span><span style=\"font-family: arial,helvetica,sans-serif;\"><a href=\"https://www.belkin.com/support-article?articleNum=55022\" target=\"_blank\"><span style=\"color: #3E951A;\">here</span></a></span><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"> for details.</span></span></span></li></ul>\n<span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">All claims must be filed within 15 days of the damaging event or the warranty is null and void.  Be prepared to provide the following information:</span></span></span><br> \n<div style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\">a)    The model number of the wireless charger – this six-digit code contains letters and numbers and can be found on the original packaging and on the bottom of the product<br>b)    The equipment that was connected to the Belkin wireless charger at the time of the damaging event<br>c)    The equipment that was damaged during the event and the extend of the damage<br>d)    The date the damage occurred<br>e)    Where you purchased the Belkin wireless charger<br>f)     When you purchased the Belkin wireless charger<br>g)    Copy of the original receipt</span></div>\n<br><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">A Belkin Customer Support Representative will then instruct you on how to forward your equipment, receipt, and Belkin wireless charger in use during the damaging event, as well as how to proceed with your claim, including data recovery services.<br> <br><b>Inspection/Shipping</b><br><br>Belkin may require an inspection of the damaged wireless charger, connected equipment and site where the damage occurred.  Costs of shipping the wireless charger and damaged equipment to Belkin for the inspection is the responsibility of the purchaser.  Belkin may negotiate the cost of repairs or designate an equipment repair facility.  For this reason, the damaged products should remain available for inspection until the claim is finalized.<br> <br><b>Voiding</b><br><br>All warranties are null and void if:</span></span></span>\n\n<ul><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Belkin wireless charger used during the damage-causing event is not provided to Belkin for inspection</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Belkin determines it has been opened, improperly installed, altered or tampered with</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Belkin determines that the damage did not result from the occurrence in question or that no occurrence took place</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Belkin determines that the equipment was not used under normal operating conditions or in accordance with the manufacturer’s instructions</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Repair or replacement of the damaged equipment is covered under the manufacturer’s warranty</span></span></span></li><li><span style=\"font-size: 14px;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\">All Belkin wireless chargers must be plugged directly into a properly wired AC power line with a protective ground</span></span></span></li></ul>\n<span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">The Belkin Connected Equipment Warranty only protects against damage to properly connected equipment where Belkin has determined the damage resulted from a qualified event; and it does not protect against damage caused by extreme weather (other than lightning) or accidents caused by nature.<br> <br>For full terms and conditions, see </span><u><a href=\"https://s3.belkin.com/support/dl/N+America+CEW+(English).pdf\" target=\"_blank\"><span style=\"color: #3E951A;\">Belkin Connected Equipment Limited Warranty - Wireless Chargers (NA)</span></a></u><span style=\"color: #000000;\">.<br> <br>Please register your Belkin wireless charger here </span><a href=\"https://www.belkin.com/register-product\" target=\"_blank\"><span style=\"color: #3E951A;\">www.belkin.com/us/register-product</span></a><span style=\"color: #000000;\">.</span></span></span><br> ",
        "version": "=C0340320107"
      },
      {
        "articleNum": "274455",
        "categories": "|About_your_product|",
        "keywords": "Wireless charger, Boost Up, BoostUp, F7U027, wireless, smartphone, phone, charger, Qi, iPhone 8, iPhone 8 Plus, iPhone X, info, information, specs, 274455",
        "lang": "en_US",
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        "rank": 1,
        "title": "Getting to know the Belkin BOOST↑UP™ Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8, F7U027",
        "type": "FAQ",
        "latestLink": null,
        "hyperlink": null,
        "body": "<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">The <b>BOOST↑UP™ Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8 </b>is a 7.5W wireless charging pad for iPhone X, iPhone 8 Plus, and iPhone 8 that blends beautifully in your home and office spaces.  The BOOST↑UP™ Wireless Charging Pad acts as a new charging conduit for those looking to utilize the new and exciting features of new iPhone X, iPhone 8 Plus, and iPhone 8 and the simplicity of wireless charging.</span></span><br> \n<div style=\"text-align: center;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"> <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF274455-001_EN_v1.png\"></img></span></span></div>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">  <br><b><span style=\"color: black;\">Main Features</span></b></span></span>\n\n<ul><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"color: black;\">LED indicator</span></span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"color: black;\">Up to 7.5W iPhone X, iPhone 8 Plus, and iPhone 8</span> Wireless Charging when running iOS 11.2 or later</span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">Compatible with cases up to 3mm thick</span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"color: black;\">2-year Limited Warranty with an additional 1-year Limited Warranty available after registering for a total of a 3-year Limited Warranty</span></span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">$2,500 Connected Equipment Warranty (CEW)</span></span></li></ul>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><b><span style=\"color: black;\">Other Specifications</span></b></span></span>\n\n<ul><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"color: black;\">Heat-efficient, fan-free design</span></span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"color: black;\">Soft-touch surface pad</span></span></span></li></ul>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><b><span style=\"color: black;\">Compatibility </span></b></span></span>\n\n<ul><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">iPhone X</span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">iPhone 8 Plus</span></span></li><li style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">iPhone 8</span></span></li></ul>\n\n<div style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><br><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><b>Related Article:</b><br><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=274454\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\">Belkin BOOST↑UP™ Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8, F7U027 Frequently Asked Questions</span></a></span></span><br><br> </div>",
        "version": "=C0340320107"
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      {
        "articleNum": "274454",
        "categories": "|About_your_product|",
        "keywords": "Qi, iPhone 8, iPhone 8 Plus, iPhone X, Boost Up, BoostUp, F7U027, FAQ, FAQs, questions, answers, answer, query, information, warranty, feature, features, Wireless Charging Pad, wireless, charger, charging, 274454",
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        "rank": 2,
        "title": "Belkin BOOST↑UP™ Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8, F7U027 Frequently Asked Questions",
        "type": "FAQ",
        "latestLink": null,
        "hyperlink": null,
        "body": "<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><b><u>Updated 09/12/2017</u></b><br> <br><b><u>TABLE OF CONTENTS</u></b><br> <br>1.  <u><a href=\"#a\"><span style=\"color: rgb(62, 149, 26);\">What is the warranty for the Belkin BOOST↑UP™ Wireless Charging Pad?</span></a></u><br>2.  <u><a href=\"#b\"><span style=\"color: rgb(62, 149, 26);\">What is the charging output for the BOOST↑UP™ Wireless Charging Pad?</span></a></u><br>3.  <a href=\"#c\"><span style=\"color: rgb(62, 149, 26);\">Will the BOOST↑UP™ Wireless Charging Pad work with a case on the phone?</span></a><br>4.  <u><a href=\"#d\"><span style=\"color: rgb(62, 149, 26);\">Which model phones or accessories are compatible with the BOOST↑UP™ Wireless Charging Pad?</span></a></u><br>5.  <a href=\"#e\"><span style=\"color: rgb(62, 149, 26);\">Can the BOOST↑UP™ Wireless Charging Pad be used to charge more than one phone at a time?</span></a><br>6.  <u><a href=\"#f\"><span style=\"color: rgb(62, 149, 26);\">Can the BOOST↑UP™ Wireless Charging Pad be used in a car?</span></a></u><br>7.  <u><a href=\"#i\"><span style=\"color: rgb(62, 149, 26);\">What are the measurements of the BOOST↑UP™ Wireless Charging Pad?</span></a></u><br>8.  <a href=\"#j\"><span style=\"color: rgb(62, 149, 26);\">Does the BOOST↑UP™ Wireless Charging Pad have a cooling fan in it?</span></a><br>9.  <u><a href=\"#k\"><span style=\"color: rgb(62, 149, 26);\">Does the BOOST↑UP™ Wireless Charging Pad need to be plugged in to charge a device?</span></a></u><br>10.  <u><a href=\"#l\"><span style=\"color: rgb(62, 149, 26);\">Does the BOOST↑UP™ Wireless Charging Pad have rubber feet on the bottom?</span></a></u><br>11.  <u><a href=\"#m\"><span style=\"color: rgb(62, 149, 26);\">Does the BOOST↑UP™ Wireless Charging Pad have surge protection capabilities?</span></a></u><br>12.  <u><a href=\"#n\"><span style=\"color: rgb(62, 149, 26);\">Does this charger have a Connected Equipment Warranty (CEW)?</span></a></u><br>13.  <u><a href=\"#o\"><span style=\"color: rgb(62, 149, 26);\">What is included in the packaging of the BOOST↑UP™ Wireless Charging Pad?</span></a></u><br>14.  <u><a href=\"#p\"><span style=\"color: rgb(62, 149, 26);\">What are the specifications for the included power supply unit?</span></a></u><br>15.  <u><a href=\"#FAQ17\"><span style=\"color: rgb(62, 149, 26);\">What is the recommended operating/storage temperature?</span></a></u><br>16.  <a href=\"#FAQ18\"><span style=\"color: rgb(62, 149, 26);\">I<u>s this an intelligent charger (stops charging once phone reaches 100%)?</u></span></a><br>17.  <u><a href=\"#FAQ19\"><span style=\"color: rgb(62, 149, 26);\">What is the weight of this charger?</span></a></u><br>18.  <u><a href=\"#FAQ20\"><span style=\"color: rgb(62, 149, 26);\">How do I clean the BOOST↑UP™ Wireless Charging Pad?</span></a></u></span></span><br> \n<div align=\"center\" style=\"text-align: center;\">\n<hr align=\"center\" size=\"2\" width=\"100%\"></hr></div>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><a name=\"a\"><b><span style=\"color: rgb(62, 149, 26);\">1. </span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">What is the warranty for the BOOST↑UP™ Wireless Charging Pad?</span></b><br><br>The <b>Belkin BOOST↑UP™ Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8 </b>comes with a 2-year limited warranty.  When you register your BOOST↑UP™ Wireless Charging Pad you get an additional One year of warranty to a total of 3-years.<br><br><a name=\"b\"><b><span style=\"color: rgb(62, 149, 26);\">2.  What is the charging output for the </span></b></a><a name=\"_Hlk491856255\"><b><span style=\"color: rgb(62, 149, 26);\">BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad?</span></b><br><br>The charging pad can charge the iPhone X, iPhone 8 Plus and the iPhone 8<span style=\"color: red;\"> </span>at up to 7.5 watts when running iOS 11.2 or later.<br><br><a name=\"c\"><b><span style=\"color: rgb(62, 149, 26);\">3.  Will the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad</span> </b><b><span style=\"color: rgb(62, 149, 26);\">work with a case on the phone?</span></b><br><br>Yes, the BOOST↑UP™ Wireless Charging Pad charges effectively through most cases up to 3 mm thick.<br><br><a name=\"d\"><b><span style=\"color: rgb(62, 149, 26);\">4.  Which model phones or accessories are compatible with the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad?</span></b><br><br>The BOOST↑UP™ Wireless Charging Pad is compatible with iPhone X, iPhone 8 Plus, iPhone 8,<span style=\"color: red;\"> </span>and all Qi-certified devices and accessories.  Qi (pronounced “chee”) is the Wireless Power Consortium (WPC) standard for wireless charging.  For more details if your device is Qi-certified, please check with your phone or accessory manufacturer and / or your wireless carrier.<br><br><b><span style=\"color: rgb(62, 149, 26);\"><a name=\"e\"><span style=\"color: rgb(62, 149, 26);\">5.  Can the BOOST↑UP™</span></a></span></b> <b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad be used to charge more than one phone at a time?</span></b><br><br>No, the BOOST↑UP™ Wireless Charging Pad can only charge one phone at a time.<br><br><a name=\"f\"><b><span style=\"color: rgb(62, 149, 26);\">6.  Can the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad be used in a car?</span></b><br><br>No.<br><br><a name=\"i\"><b><span style=\"color: rgb(62, 149, 26);\">7.  What are the measurements of the BOOST↑UP™ Wireless Charging Pad?</span></b></a><br><br>It is 4.56&quot; (11.6cm) in diameter and 0.53&quot; (1.3cm) tall.<br><br><a name=\"j\"><b><span style=\"color: rgb(62, 149, 26);\">8.  Does the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad have a cooling fan in it?</span></b><br><br>No.  The BOOST↑UP™ Wireless Charging Pad features a heat-efficient, fan-free design that helps keep the charger cool.<br><br><a name=\"k\"><b><span style=\"color: rgb(62, 149, 26);\">9.  Does the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad need to be plugged in to charge a device?</span></b><br><br>Yes.<br><br><a name=\"l\"><b><span style=\"color: rgb(62, 149, 26);\">10.  Does the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad have rubber feet on the bottom?</span></b><br><br>This wireless charging pad has a large circular rubber bottom to help prevent it from moving around.<br><br><a name=\"m\"><b><span style=\"color: rgb(62, 149, 26);\">11.  Does the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad have surge protection capabilities?</span></b><br><br>No.<br><br><a name=\"n\"><b><span style=\"color: rgb(62, 149, 26);\">12.  Does this charger have a Connected Equipment Warranty (CEW)?</span></b></a><br><br>Yes, the BOOST↑UP™ Wireless Charging Pad has a $2500 CEW.  For more details about our Connected Equipment Warranties, click <u><a href=\"https://www.belkin.com/support/returns\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\">here</span></a></u>.<br><br><a name=\"o\"><b><span style=\"color: rgb(62, 149, 26);\">13.  What is included in the packaging of the BOOST↑UP™</span></b> </a><b><span style=\"color: rgb(62, 149, 26);\">Wireless Charging Pad?</span></b><br><br>The Belkin F7U027 includes the one BOOST↑UP™ Wireless Charging Pad and one power supply unit.<br><br><a name=\"p\"><b><span style=\"color: rgb(62, 149, 26);\">14.  What are the specifications for the included power supply unit?</span></b></a><br><br>Input: 100-240V~50/60Hz<br>Output: 15V/1.5A/22.5W<br> <br><a id=\"FAQ17\" name=\"FAQ17\"><b><span style=\"color: rgb(62, 149, 26);\">15.  What is the recommended operating/storage temperature?</span></b></a><br><br>Operating temperature 0°C to 40°C<br>Storage temperature -40°C to 80°C<br> <br><a id=\"FAQ18\" name=\"FAQ18\"><b><span style=\"color: rgb(62, 149, 26);\">16.  Is this an intelligent charger (stops charging once phone reaches 100%)?</span></b></a><br><br>Yes, the phone and wireless charger will ‘communicate’ with each other and give the appropriate commands.<br> <br><a id=\"FAQ19\" name=\"FAQ19\"><b><span style=\"color: rgb(62, 149, 26);\">17.  What is the weight of this charger?</span></b></a><br><br>This charger weighs 0.45 lbs (204 grams).<br> <br><a id=\"FAQ20\" name=\"FAQ20\"><b><span style=\"color: rgb(62, 149, 26);\">18.  How do I clean the BOOST↑UP™ Wireless Charging Pad?</span></b></a><br><br>You can use a standard electrical cleaning spray to clean the BOOST↑UP™ Wireless Charging Pad.  For more detailed cleaning instructions please click <u><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=274457\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\">here</span></a></u>.<br><br> <br> </span></span><br> ",
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        "keywords": "Wireless charger, Boost Up, BoostUp, F7U027, wireless, smartphone, phone, charger, Qi, iPhone 8, iPhone 8 Plus, iPhone X, cleaning, clean, how to clean, 274457",
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        "rank": 4,
        "title": "How to clean the Belkin BOOST↑UP™ Wireless Charging Pad",
        "type": "FAQ",
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        "body": "<div style=\"text-align: center;\"><b><span style=\"font-size: 18pt;\"><span style=\"font-family: calibri;\">How to clean the Belkin BOOST↑UP™ Wireless Charging Pad <br><br><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF274457-001_EN_v1.png\"></img></span></span></b></div>\n \n\n<div style=\"color: rgb(0, 0, 0);font-style: normal;font-weight: normal;\"><strong><span style=\"font-weight: normal;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"color: black;\">1. Unplug the Belkin Wireless Charging Pad from the power supply.</span></span></span></span></strong> <br> </div>\n\n<div style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><strong><span style=\"font-weight: normal;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"color: black;\">2. Spray electrical cleaning spray on a dry microfiber cleaning cloth.</span></span></span></span></strong> <br> </div>\n\n<div style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><strong><span style=\"font-weight: normal;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"color: black;\">3. Gently wipe the surface of the Belkin Wireless Charging Pad with the microfiber cleaning cloth.</span></span></span></span></strong></div>\n\n<div style=\"color: rgb(0, 0, 0);font-family: Arial,sans-serif;font-size: 14pt;font-style: normal;font-weight: normal;\"><br><strong><span style=\"font-weight: normal;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,sans-serif;\">NOTE:</span></span></span></strong>  <strong><span style=\"font-weight: normal;\"><span style=\"font-size: 10pt;\"><span style=\"font-family: arial,sans-serif;\">The Belkin BoostUp Wireless Charging Pad has been tested with 70% Isopropyl Alcohol, spray Windex, Formula 409, Ivory soap, and Fantastik Cleaners and no noticeable discoloration occurred.  Do not use water or cleaners directly on the charging pad as they may damage the Belkin Wireless Charging Pad.</span></span></span></strong></div>\n <br> ",
        "version": "=C0340320107"
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      {
        "articleNum": "315141",
        "categories": "|Advance_Configuration|",
        "keywords": "315141, wireless charging, wireless charging pad, wireless charging stand, charging pad, charging stand, align, alignment, not charging, charging issue, charger",
        "lang": "en_US",
        "products": "|F7U027auWHT-APL|F7U050dqWHT|F7U052xBLKPSU|F7U053dsBLK|F7U067vfBLK-APL|F7U068btWHT|F7U070btBLK|F8M741tt-TM|F7U054dqBLK-APL|F7U027auWHT|F7U027dqWHT|F7U027dqWHT-APL|F7U027drWHT|F7U027drWHT-APL|F7U027krWHT|F7U027vfWHT|F7U027vfWHT-APL|F7U027yzWHT|F7U027zbWHT|F7U050auBLK|F7U050auBLU|F7U050auH29|F7U050auWHT|F7U050dqBLK|F7U050dqBLK-MG|F7U050dqH29|F7U050dqWHT-MG|F7U050jaBLK|F7U050jaWHT|F7U050krBLK|F7U050krBLU|F7U050krH29|F7U050krWHT|F7U050myBLK|F7U050myBLU|F7U050myH29|F7U050myWHT|F7U050vfBLK|F7U050vfBLK-MG|F7U050vfWHT|F7U050vfWHT-MG|F7U050yzBLK|F7U050yzBLU|F7U050yzH29|F7U050yzWHT|F7U050zbBLK|F7U050zbWHT|F7U052auBLK|F7U052auBLU|F7U052auH29|F7U052auWHT|F7U052dqBLK|F7U052dqBLK-MG|F7U052dqWHT|F7U052dqWHT-MG|F7U052jaBLK|F7U052jaWHT|F7U052krBLK|F7U052krWHT|F7U052myBLK|F7U052myWHT|F7U052vfBLK|F7U052vfWHT|F7U052vfWHT-MG|F7U052yzBLK|F7U052yzWHT|F7U053btBLK|F7U054auBLK-APL|F7U054auWHT-APL|F7U054dqWHT-APL|F7U054jaBLK-APL|F7U054jaWHT-APL|F7U054krBLK-APL|F7U054krWHT-APL|F7U054myBLK-APL|F7U054myWHT-APL|F7U054vfBLK-APL|F7U054vfWHT-APL|F7U054yzBLK-APL|F7U054yzWHT-APL|F7U067ttBLK|F7U067ttWHT|F7U068btBLK|F7U070btWHT|F8M741tt|F8M744tt|B2B170|B2B174|B2B180|B2B184|F7U025bt04-BLK|F7U027WHT-RM2|F7U050myWHT-MG|F7U051dqWHT|F7U052auBLK-MG|F7U055dqBLK-APL|F8M747bt|",
        "rank": 5,
        "title": "Troubleshooting wireless charging issues",
        "type": "FAQ",
        "latestLink": null,
        "hyperlink": null,
        "body": "<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">Wireless chargers use a set of magnetic coils to generate a magnetic field.  This field is picked up by a matching set of coils inside the phone and use it as energy to charge the battery.  This is a convenient method of charging your phone as it does not require you to plug your phone into a power outlet.  However, it requires proper alignment of your phone with the charging pad.<br><br>If you are experiencing alignment or non-charging issues with your phone, this article will teach you a few fixes that you can try.</span></span><br> \n<div style=\"margin-left: 40px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">1.  Make sure that the wireless charger is connected properly to a power outlet.<br><br>2.  When you position your phone on the wireless charger, you should see a notification on the screen that tells you it’s charging.  If you don’t see a notification or message, try to adjust the position of your phone.</span></span><br> </div>\n\n<p style=\"margin-left: 40px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">3.  You can also try to remove your phone case.  Though wireless chargers are designed to work with most cases, some cases have metals to make them more durable or compatible with magnetized phone holders which may cause intermittent charging.</span></span><br> </p>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"> </span></span>\n\n<div style=\"margin-left: 40px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">4.  Another common issue with wireless charging is the misalignment of the phone on the charging pad or stand which causes the phone to not charge.  Here are some of the symptoms of improper alignment:</span></span>\n\n<ul style=\"margin-left: 40px;\"><li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">The phone will not charge.</span></span></li><li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">There is an error light on the wireless charger.</span></span></li><li><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">There is no light at all on the wireless charger.</span></span></li></ul>\n<span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"> To fix these issues, try to move your phone slightly on the wireless charging pad or stand to align it correctly.  The location of the charging coil may vary depending on the model of your phone.  You can check with your phone&#39;s manufacturer for tips on how to properly align your phone on a wireless charger.  Below are some examples of the coil locations on different phones models:</span></span></div>\n\n<div style=\"text-align: center;\"> </div>\n\n<table align=\"center\" border=\"1\" style=\"width: 500px;\"><tbody><tr><td colspan=\"1\" rowspan=\"1\" style=\"background-color: rgb(62, 149, 26);text-align: center;\"><span style=\"color: #FFFFFF;\"><b><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Phone</span></span></b></span></td><td colspan=\"1\" rowspan=\"1\" style=\"background-color: rgb(62, 149, 26);text-align: center;\"><span style=\"color: #FFFFFF;\"><b><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Coil location</span></span></b></span></td><td colspan=\"1\" rowspan=\"1\" style=\"background-color: rgb(62, 149, 26);text-align: center;\"><span style=\"color: #FFFFFF;\"><b><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Image</span></span></b></span></td></tr><tr><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">iPhone®</span></span></span></td><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">The iPhone places the coil in the middle of the phone.  This is the standard location for most phone models.</span></span></span></td><td colspan=\"1\" rowspan=\"1\" style=\"text-align: center;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/315141/SF315141-001_EN_v1.png\"></img></span></span></span></td></tr><tr><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">Nokia® 8 Sirocco</span></span></span></td><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">The Nokia 8 Sirocco has the charging coil shifted to the right side of the phone.  This requires that the phone be shifted to the left on the Belkin charging pad to ensure the coils line up correctly.</span></span></span></td><td colspan=\"1\" rowspan=\"1\" style=\"text-align: center;\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/315141/SF315141-002_EN_v1.png\"></img></span></span></span></td></tr><tr><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">Razer™ Phone 2</span></span></span></td><td colspan=\"1\" rowspan=\"1\"><span style=\"color: #000000;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\">The Razer Phone 2 has the charging coils shifted down towards the bottom of the phone.  This requires that the phone be shifted up on the Belkin charging pad to ensure the coils line up correctly.</span></span></span></td><td colspan=\"1\" rowspan=\"1\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/315141/SF315141-003_EN_v1.png\"></img></span></span></td></tr></tbody></table>",
        "version": "=C0340320107"
      }
    ]
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  "renderedTemplate": "    <div class=\"product-container\">\n        <div class=\"quick-sol-pods\">\n            \n            \n                <div class=\"support-content\">\n                    \n                    <h3 class=\"support-content__heading\">Common Questions</h3>\n                    <div class=\"row\">\n                        <div class=\"col-12\">\n                            <ul class=\"support-content__list list-unstyled\">\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=291991\" class=\"support-content__link\">\n                                            Belkin Connected Equipment Warranty (NA)\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=274455\" class=\"support-content__link\">\n                                            Getting to know the Belkin BOOST&uarr;UP&trade; Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8, F7U027\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=274454\" class=\"support-content__link\">\n                                            Belkin BOOST&uarr;UP&trade; Wireless Charging Pad for iPhone X, iPhone 8 Plus, iPhone 8, F7U027 Frequently Asked Questions\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=274457\" class=\"support-content__link\">\n                                            How to clean the Belkin BOOST&uarr;UP&trade; Wireless Charging Pad\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=315141\" class=\"support-content__link\">\n                                            Troubleshooting wireless charging issues\n                                        </a>\n                                    </li>\n                                \n                            </ul>\n                        </div>\n                    </div>\n                </div>\n            \n            <div class=\"support-hint\">\n                Need more help?\n                <a href=\"https://www.belkin.com/id/support-product/?sku=F7U027dqWHT\" class=\"support-hint__link\">\n                    Visit the full support page\n                </a>\n            </p>\n        </div>\n    </div>"
}