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    "code": "F5D8236sa4",
    "name": "N Wireless Router",
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      {
        "articleNum": "3503",
        "categories": "|Other_Documents|",
        "keywords": "3503, F5D8236-4, qig, install, quick install guide, Belkin N Wireless Router",
        "lang": "en_US",
        "products": "|F5D8236-4|F5D8236au4|F5D8236ed4|F5D8236sa4|F5D8236uk4|F5D8236zh4|",
        "rank": 1,
        "title": "F5D8236-4 Documents",
        "type": "Document",
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        "body": "<div id=\"support-article-downloads\">\n<div class=\"article-accordian\">\n<h2><span style=\"color: #3E951A;\">Version 1.0 </span></h2>\n</div>\n\n<div class=\"article-accordian-content collapse-me\" id=\"version_1_0\"><span style=\"font-family: arial,helvetica,sans-serif;font-size: 14px;\"><a href=\"https://s3.belkin.com/support/dl/qig_f5d8236-4_pm01123_6-08.pdf\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>Quick Installation Guide (English)</u></span></a> </span></div>\n</div>",
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      {
        "articleNum": "2546",
        "categories": "|User_Guides|",
        "keywords": "F5D8236-4, F5D8236, Set Up, Troubleshooting, Warranty Claim, Warranty, Procedure, v2000, 2546, Belkin N Wireless Router",
        "lang": "en_US",
        "products": "|F5D8236-4|F5D8236au4|F5D8236ed4|F5D8236sa4|F5D8236uk4|F5D8236zh4|",
        "rank": 1,
        "title": "F5D8236-4 User Guides",
        "type": "Document",
        "latestLink": "https://cache-www.belkin.com/support/dl/man_f5d8236-4_pm01122_a.pdf",
        "hyperlink": null,
        "body": "<div id=\"support-article-downloads\">\n<div class=\"article-accordian\">\n<div class=\"article-accordian\">\n<h2><span style=\"color: #3E951A;\">Version 3.0 </span></h2>\n</div>\n\n<div class=\"article-accordian-content collapse-me\" id=\"version_3_0\"><span style=\"font-family: arial,helvetica,sans-serif;font-size: 14px;\"><a href=\"https://s3.belkin.com/support/dl/man_f5d8236-4_8820-00097.pdf\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>English</u></span></a></span></div>\n\n<div class=\"article-accordian\">\n<h2><span style=\"color: #3E951A;\">Version 2.0 </span></h2>\n</div>\n\n<div class=\"article-accordian-content collapse-me\" id=\"version_2_0\"><span style=\"font-family: arial,helvetica,sans-serif;font-size: 14px;\"><a href=\"https://s3.belkin.com/support/dl/man_f5d8236-4_pm01122_a.pdf\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>English</u></span></a></span></div>\n\n<div class=\"article-accordian\">\n<h2><span style=\"color: #3E951A;\">Version 1.0</span></h2>\n</div>\n\n<div class=\"article-accordian-content collapse-me\" id=\"version_\"><span style=\"font-family: arial,helvetica,sans-serif;font-size: 14px;\"><a href=\"https://s3.belkin.com/support/dl/man_f5d8236-4_pm01122_7-08.pdf\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>English</u></span></a></span></div>\n</div>\n\n<div class=\"article-accordian\">\n<h2> </h2>\n</div>\n\n<div class=\"article-accordian\">\n<h2> </h2>\n</div>\n</div>",
        "version": "=F1463520105"
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      {
        "articleNum": "10762",
        "categories": "|Log_in_Password|",
        "keywords": "10762, Wi-Fi Protected Setup, WPS, setting up, setup, set up, secure network, setting up, configuring",
        "lang": "en_US",
        "products": "|AWGR54|DX-WGRTR|F5D6231-4|F5D6231au4|F5D6231de4|F5D6231uk4|F5D7230-4|F5D7230au4|F5D7230uk4|F5D7230zh4|F5D7231-4|F5D7231-4P|F5D7231au4|F5D7231au4P|F5D7231de4|F5D7231uk4|F5D7231uk4P|F5D7235-4|F5D7235uk4|F5D8230-4|F5D8230au4|F5D8230uk4|F5D8230zh4|F5D8231-4|F5D8231au4|F5D8231kr4|F5D8231uk4|F5D8231zh4|F5D8232-4|F5D8232ak4|F5D8232au4|F5D8232de4|F5D8232uk4|F5D8233-4|F5D8233au4|F5D8233de4|F5D8233uk4|F5D8235-4|F5D8235au4|F5D8235ed4|F5D8235sa4|F5D8235uk4|F5D8236-4|F5D8236au4|F5D8236ed4|F5D8236sa4|F5D8236uk4|F5D8236zh4|F5D9230-4|F5D9230au4|F5D9230de4|F5D9230uk4|F5D9230zh4|F5D9231-4|F5D9231ed4|F5D9231uk4|F6D3230-4|F6D3230au4|F6D4230-4-BC|F6D4230au4|F6D4230ed4|F6D4230kr4|F6D4230sa4|F6D4230uk4|F6D4230zh4|F7D2301kr|F5D5730au|F5D7630au4A|F5D7630uk4A|F5D7633au4A|F5D7633uk4A|F5D7634au4A|F5D7634uk4A|F5D8631au4A|F5D8631uk4A|F5D8632au4A|F5D8632uk4A|F5D8633au4A|F5D8633uk4A|F5D8635au4A|F5D8635uk4A|F5D8636au4A|F5D8636uk4A|F5D9630au4A|F5D9630uk4A|F5Z0083au|F5Z0083ed|F6D4230-4|F6D4630au4A|F6D4630uk4A|F6D6230au4|F6D6230ed4|F6D6230uk4|F5D7234sa4-H|F5D7234uk4-H|F5D9631ed4A|F5D9631uk4A|F5D7234ed4-H|F5D7630ec4A-E|F5D5230rw4|F5D5231v4|F5D5530|F5D5900|F9K1112|F9J1106au|F9K1118|F9K1115|F9K1117|F5D6230-4|F5D6231yy4|F7D1301|F7D1401|F7D5301|F5D5730auNT|ME1004-R|F5D7230ea4-E|F5D7231tc4|F5D7231fr4P|F5D7233|F5D7234-4-BC|F5D7235ef4|F5D7630uk4AEP-T|F5D7632sv4|F5D7633fr4A|F5D7634nt4A|F5D7634uk4A-H|F5D8636ar4A|DX-WEGRTR|F5D9231x4-V1|F5D9630df4A|F5D9631qs4A|F6D3230uk4|F5D8230tc4|F5D8232nq4|DX-NRUTER|F5D8630uk4A|F5D8631ee4A|F5D8632fr4A|F5D8633yy4A|F5D8635ef4A|F5D8636-4|F5D9100u|F5Z0082|F5Z0083nt|F5Z0141nt|F6D6230nt4|F6D4630nv4A|F9J1001as|F9K1009|F9K1107|F9K1010|F9J1105uk|F9K1003|F9K1121|F9K1103|F9K1109|F9K1110|F9K1104|F7D4301|F7D4302|F7D4401|F7D4402nv|F7D8301|F7D8302|F7D9302|F7D3301|F7D3302|F7D3402|F7D7301|F7D7302|F7D2301|F7D2401|F7D6301|F9J1002as|F9J1102uk-DX|F9K1004|F9K1108|F5D8235fr4|F5D8236-4-BJ|F9K1002|F9K1105|F9K1001|F5L145qBLK|",
        "rank": 3,
        "title": "Setting up a secure network using Wi-Fi Protected Setup™ (WPS)",
        "type": "Troubleshooting and Tutorials",
        "latestLink": null,
        "hyperlink": null,
        "body": "<p class=\"MsoNormal\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><iframe frameborder=\"0\" scrolling=\"auto\" allowfullscreen=\"\" height=\"315\" src=\"https://www.youtube.com/embed/s2_biz69koQ?wmode=opaque\" width=\"560\"></iframe></span></span></p>\n\n<p class=\"MsoNormal\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b style=\"\">Wi-Fi Protected Setup™ (WPS)</b> is a feature that lets you easily connect WPS-supported client devices to your router wirelessly.  It is also a method for establishing a network in a secure and simple manner.<br> <br><b>IMPORTANT:</b>  The device you want to connect must support WPS.  If your device does not support WPS, you can still set up a secure network through your router’s web-based setup page.  To learn how to do this, click <u><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10842\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\">here</span></a></u>.<br><br>To set up your network using WPS, follow the steps below:<br><br><b>NOTE:</b>  It is recommended to use a wired computer when accessing the router’s web-based setup page.</span></span><br> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 1:</span></b><br>Launch a web browser to open your router’s web-based setup page.  Enter the router’s IP address in the Address bar.<br> <br><b>NOTE:</b>  <b>192.168.2.1</b> is the default IP address of Belkin routers.</span></span><br> </p>\n\n<p align=\"center\" class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-001_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b style=\"\"><span style=\"color: rgb(62, 149, 26);\">Step 2:</span></b><br>Click <b style=\"\">Login</b>.</span></span><br> </p>\n\n<p align=\"center\" class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-002_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b style=\"\"><span style=\"color: rgb(62, 149, 26);\">Step 3:</span></b><br>Enter your router’s <b>Password</b> if you have one.  Otherwise, leave the field blank and click <b>Submit</b>.</span></span><br> </p>\n\n<p align=\"center\" class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-003_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b style=\"\"><span style=\"color: rgb(62, 149, 26);\">Step 4:</span></b><br>On the left panel of the router&#39;s web-based setup page, click <b style=\"\">Wi-Fi Protected Setup</b>.</span></span><br> </p>\n\n<p align=\"center\" class=\"MsoNormal\" style=\"margin-left: 0.5in;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-004_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">By default, WPS is enabled.  There are <b>two </b>methods to connect a wireless computer using WPS.   Click the links below to know how:</span></span><br><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a href=\"#PIN\"><span style=\"color: rgb(62, 149, 26);\">Personal Information Number (PIN) Method</span></a><br><a href=\"#PB\"><span style=\"color: rgb(62, 149, 26);\">Push Button Configuration (PBC) Method</span></a><br><br><a name=\"PIN\"></a><b>Personal Information Number (PIN) Method</b></span></span><br> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 1:</span></b><br>Enter the PIN of your adapter in the <b>Enter Client Device PIN</b> box and click <b>Enroll</b>. </span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b>NOTE:</b>  The PIN can be found  either in the software utility of the adapter or on the device itself.</span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-005_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The software will give a WPS setup initialization notification.</span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-006_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When the setup is successful, a notification will be displayed.</span></span></p>\n\n<p class=\"MsoNormal\"> </p>\n\n<p class=\"MsoNormal\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-007_EN_v5.png\"></img></span></span><br> </p>\n\n<p class=\"MsoNormal\" style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a id=\"PB\" name=\"PB\"><span style=\"color: #000000;\"><b>Push Button Configuration (PBC) Method</b></span></a></span></span><br> </p>\n\n<div style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">To use this option, you will need an adapter that supports PBC via a software utility or on the adapter itself.</span></span></div>\n \n\n<div style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 1:</span></b></span></span></div>\n\n<div style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Click <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-008_EN_v5.png\"></img> on the router&#39;s web-based setup page.  </span></span></div>\n\n<div style=\"margin-left: 40px;\"> </div>\n\n<div style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">You will have <strong>2 </strong>minutes to press the WPS button on the router and the device you want to connect.</span></span></div>\n\n<div style=\"margin-left: 40px;\"> </div>\n\n<div style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">The software will give a WPS setup initialization notification.</span></span><br> </div>\n\n<div style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-009_EN_v5.png\"></img></span></span></div>\n\n<div style=\"margin-left: 40px;\"> </div>\n\n<div style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">When the setup is successful, a notification will be displayed.</span></span><br> </div>\n\n<p class=\"MsoNormal\" style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/dl/SF10762-009_EN_v5.png\"></img></span></span></p>\n\n<p class=\"MsoNormal\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b>Connecting computers to your network</b><br> <br>Now that you have successfully setup WPS for your router, you can proceed in connecting your wireless computers to your network.  For step-by-step instructions on how to do this, click on the links below:<br><br><u><span id=\"j_id0:j_id1:j_id164\"><span id=\"j_id0:j_id1:j_id164:j_id165:j_id185\"><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=8046\" target=\"_blank\"><span style=\"color: #3e951a;\">iPhone® and iPod®</span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=8184\" target=\"_blank\"><span style=\"color: #3e951a;\">Android™</span></a></span></span></u><br><u><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=7977\" target=\"_new\"><span style=\"color: rgb(62, 149, 26);\">Mac®</span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=8306\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\">Windows®</span></a></u></span></span></p>\n\n<p class=\"MsoNormal\"><br><br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><strong>Related Videos:</strong></span></span></p>\n<span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=80136\" target=\"_blank\"><span style=\"color: #3E951A;\"><u>Setting up the Belkin router using an iOS device (VIDEO)</u></span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=80135\" target=\"_blank\"><span style=\"color: #3E951A;\"><u>Setting up the Belkin router using an Android™ device (VIDEO)</u></span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=120752\" target=\"_blank\"><span style=\"color: #3E951A;\"><u>Checking the wireless settings of your router (VIDEO)</u></span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=80190\" target=\"_blank\"><span style=\"color: #3E951A;\"><u>Setting up WPA or WPA2 security on the Belkin wireless router (VIDEO)</u></span></a></span></span>",
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      {
        "articleNum": "8018",
        "categories": "|Advance_Configuration|",
        "keywords": "8018, troubleshooting, wired, connection, connectivity, issues, ping test, cable connection, computer connection, router rest, reconfiguration, outdated router firmware",
        "lang": "en_US",
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        "rank": 3,
        "title": "Troubleshooting wired internet disconnections",
        "type": "Troubleshooting and Tutorials",
        "latestLink": null,
        "hyperlink": null,
        "body": "<div class=\"MsoNormal\"><span style=\"color: #000000;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">There are several reasons why you are experiencing wired internet disconnections.  <span style=\"font-family: Arial,Helvetica,sans-serif;\">This article will give you options on what you can do to check your connection.</span><br><br><b>Ping test</b><br><br>Ping is a commonly used tool when troubleshooting communication problems on a network.  It determines whether information can be sent from your router to another location and back again, and how long it takes to do so.  You can also specify the number of times the information is sent. </span></span></span></div>\n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;\"> </div>\n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: rgb(62, 149, 26);\"><b>Step 1:</b></span><br><span style=\"color: #000000;\">Access the command prompt.  Follow the instructions below according to your Operating System (OS):</span></span></span><br> </div>\n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;margin-left: 80px;\"><span style=\"color: #000000;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">For<b> Windows® 10</b> - Right-click on the <b>Windows <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/8018/sf8018-001_en_v7.png\"></img> </b>key then select <b>Run</b>, and enter &quot;cmd&quot; then click <b>OK</b>.<br><br>For<b> </b><b>Windows 8/8.1</b> - Press the <b>Windows</b> <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/8018/sf8018-002_en_v7.png\"></img> key then enter “cmd” and select <b>Command Prompt</b> to open the application.<br><br>For<b> </b><b>Windows 7</b> - Click the <b>Pearl</b> <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/8018/sf8018-003_en_v7.png\"></img> button<b> </b>&gt; enter “cmd” &gt; press <b>[Enter]</b>.<br><br>For<b> m</b><b>acOS®</b> - Click the <b>Applications</b> &gt;<b> Utilities</b> &gt;<b> Terminal</b>.</span></span></span></div>\n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;margin-left: 40px;\"> </div>\n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 2:</span> </b><br><span style=\"color: #000000;\">Perform a ping test.  Enter “ping google.com&quot; and press <b>[Enter]</b>.  Take note of the results.<br><br>For Windows:<br><br><span style=\"font-family: Arial,Helvetica,sans-serif;\">You will see the Ping Statistics in the Command Prompt window.  If your computer received replies and no lost packets, it means that it is connected to the internet.  But, if it received no replies and had complete packet loss, it means your computer is NOT connected to the internet.</span><br><br>For macOS:<br><br><span style=\"font-family: Arial,Helvetica,sans-serif;\">You will see the Ping Statistics in the Terminal window.  Your computer is connected to the internet if the results indicate repeating lines that show the bytes that were sent and the time it took, plus the statistics of total packets received and transmitted with very minimal to no packet loss.<br><br>However, if there is no response from the server and the statistics of total packets indicate no transmission with complete packet loss, then your computer is NOT connected to the internet.</span></span></span></span></div>\n \n\n<div class=\"MsoListParagraphCxSpLast\" style=\"font-family: Arial;font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b>Cable connections on the router</b></span><br><br>The intermittent connection on the router might be caused by the cables not properly connected to it.  Check the indicator lights to signify its connectivity.  If the light is not lit, try using another ethernet cable or check if the cable ends are connected securely.  ​</span></span><br> \n<div><span style=\"color: #000000;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><b>Modem to computer connection</b></span></span></span><br> </div>\n\n<div style=\"font-family: Arial;font-size: 10pt;\"><span style=\"color: #000000;\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\">Make sure you have an active internet connection from the modem.  If your computer is unable to go online when directly connected to the modem, try powercycling the modem and computer.  If the computer is still unable to go online, contact your <b>Internet Service Provider (ISP)</b>.</span></span></span></div>\n<br><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\"><b>Router reset and reconfiguration</b><br><br>If all computers cannot go online and you have internet connection when connected to the modem, you may need to reset and reconfigure your router.  <b>Resetting </b>the router will restore the device to its default factory settings and you will be able to reconfigure it again.  For instructions on how to manually set up a Belkin router, click</span> <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10829\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>here</u></span></a>.  <span style=\"color: #000000;\">To set up a Belkin router using the Dashboard, click</span> <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=181963\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>here</u></span></a>. <br><br><span style=\"color: #000000;\"><b>Outdated router firmware</b><br> </span></span></span><br><span style=\"color: #000000;\"><span id=\"j_id0:j_id1:j_id164\"><span id=\"j_id0:j_id1:j_id164:j_id165:j_id185\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"font-size: 14px;\"><span style=\"font-weight: normal;\">A firmware update contains encoded instructions to help improve the performance of your Belkin router.  It could also resolve issues that the previous firmware version may have. </span></span></span></span></span> </span><span style=\"font-size: 14px;\"><span style=\"font-family: arial,helvetica,sans-serif;\"><span style=\"color: #000000;\">For instructions on how to update the router’s firmware, click on the links below:</span><br><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=105660\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>Updating the router’s firmware through the Belkin Dashboard</u></span></a><br><u><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=10797\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>Updating your Belkin router’s firmware</u></span></a></u><br><br><br><span style=\"color: #000000;\"><b>Related Article:</b></span><br><br><u><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=8123\" target=\"_blank\"><span style=\"color: rgb(62, 149, 26);\"><u>Troubleshooting wireless connectivity issues</u></span></a></u></span></span></div>",
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        "articleNum": "10828",
        "categories": "|Advance_Configuration|",
        "keywords": "10828, restrict access, wireless security, security, MAC address control, MAC address, MAC filtering, MAC address filtering, media access control",
        "lang": "en_US",
        "products": "|AWGR54|DX-WGRTR|E9K7500|F5D6231-4|F5D6231au4|F5D6231de4|F5D6231uk4|F5D7230-4|F5D7230au4|F5D7230uk4|F5D7230zh4|F5D7231-4|F5D7231-4P|F5D7231au4|F5D7231au4P|F5D7231de4|F5D7231uk4|F5D7231uk4P|F5D7234-4|F5D7234au4|F5D7234ed4|F5D7234uk4|F5D7234zh4|F5D7235-4|F5D7235uk4|F5D8230-4|F5D8230au4|F5D8230uk4|F5D8230zh4|F5D8231-4|F5D8231au4|F5D8231kr4|F5D8231uk4|F5D8231zh4|F5D8232-4|F5D8232ak4|F5D8232au4|F5D8232de4|F5D8232uk4|F5D8233-4|F5D8233au4|F5D8233de4|F5D8233uk4|F5D8235-4|F5D8235au4|F5D8235ed4|F5D8235sa4|F5D8235uk4|F5D8236-4|F5D8236au4|F5D8236ed4|F5D8236sa4|F5D8236uk4|F5D8236zh4|F5D9230-4|F5D9230au4|F5D9230de4|F5D9230uk4|F5D9230zh4|F5D9231-4|F5D9231ed4|F5D9231uk4|F6D3230-4|F6D3230au4|F6D4230-4-BC|F6D4230au4|F6D4230ed4|F6D4230kr4|F6D4230sa4|F6D4230uk4|F6D4230zh4|F7D2301kr|F5D5730au|F5D7630au4A|F5D7630uk4A|F5D7633au4A|F5D7633uk4A|F5D7634au4A|F5D7634uk4A|F5D8631au4A|F5D8631uk4A|F5D8632au4A|F5D8632uk4A|F5D8633au4A|F5D8633uk4A|F5D8635au4A|F5D8635uk4A|F5D8636au4A|F5D8636uk4A|F5D9630au4A|F5D9630uk4A|F5Z0083au|F5Z0083ed|F6D4230-4|F6D4630au4A|F6D4630uk4A|F6D6230au4|F6D6230ed4|F6D6230uk4|F5D7632-4|F5D7234sa4-H|F5D7234uk4-H|F5D9631ed4A|F5D9631uk4A|F5D7234ed4-H|F5D7630ec4A-E|F5D6230-4|F5D6231yy4|F7D1301|F7D1401|F7D5301|F5D5730auNT|ME1004-R|F5D7230ea4-E|F5D7231tc4|F5D7231fr4P|F5D7233|F5D7234-4-BC|F5D7235ef4|F5D7630uk4AEP-T|F5D7632sv4|F5D7633fr4A|F5D7634nt4A|F5D7634uk4A-H|F5D8636ar4A|DX-WEGRTR|F5D9231x4-V1|F5D9630df4A|F5D9631qs4A|F6D3230uk4|F5D8230tc4|F5D8232nq4|DX-NRUTER|F5D8235fr4|F5D8236-4-BJ|F5D8630uk4A|F5D8631ee4A|F5D8632fr4A|F5D8633yy4A|F5D8635ef4A|F5D8636-4|F5Z0083nt|F6D6230nt4|F6D4630nv4A|F9K1107|F9K1002|F9K1003|F9K1103|F7D4301|F7D4302|F7D4401|F7D8301|F7D8302|F7D9302|F7D3301|F7D3302|F7D3402|F7D7301|F7D7302|F7D2301|F7D2401|F7D6301|F9K1108|F1PI241EGau|F1PI242EGau|F1PI243EGau|",
        "rank": 3,
        "title": "Setting up MAC address filtering",
        "type": "Troubleshooting and Tutorials",
        "latestLink": null,
        "hyperlink": null,
        "body": "<div style=\"text-align: center;\"> </div>\n\n<div style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><iframe frameborder=\"0\" scrolling=\"auto\" allowfullscreen=\"\" height=\"315\" src=\"https://www.youtube.com/embed/jKCdcOJm6LQ?wmode=opaque\" width=\"560\"></iframe></span></span></div>\n<br><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\">Wireless access can be filtered by using the <b>Media Access Control (MAC)</b> <b>addresses</b> of wireless devices transmitting within your wireless network.  You can either permit or prevent specific wireless computers and devices to access your Wi-Fi.  This article will guide you on how to set up a Wireless MAC Filter, <b>permitting</b> or <b>preventing</b><b> </b>access to your wireless network.<br><br><b>IMPORTANT:</b>  When you enable this feature, you must enter the MAC address of each client device on your network to allow network access to each.  Ensure the following before you set up the MAC address filter feature:</span></span>\n\n<ul><li class=\"MsoNormal\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\">Make sure you&#39;ve identified all MAC addresses you want to filter.</span></span></li><li class=\"MsoNormal\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\">Make sure the wireless devices you want to permit or block access are currently connected to the access point and are able to access the network.</span></span></li></ul>\n\n<p style=\"\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\">To set up MAC filtering, follow the steps below:</span></span><br> </p>\n\n<p style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 1:</span></b><br>Open a web browser such as Google Chrome™, Mozilla Firefox®, Internet Explorer® or Safari®.<br><br><b><span style=\"color: rgb(62, 149, 26);\">Step 2:</span></b><br>Type <b>http://router</b> in the web browser&#39;s address bar and press <b>[Enter]<span style=\"font-weight: normal;\">.</span></b><br><br><span style=\"font-weight: normal;\"><b>NOTE:</b> </span><b><span style=\"font-weight: normal;\"> </span></b>If the page does not load, try visiting <b>http://192.168.2.1 </b>to see the router homepage.  If you have changed the IP address of your router, click <a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=128963\" target=\"_blank\"><span style=\"color: #3e951a;\"><u>here</u></span></a><span style=\"color: #3E951A;\"> </span>to check.</span></span><br> </p>\n\n<p style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-001_en_v6.png\"></img></span></span><br> </p>\n\n<p style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b><span style=\"color: rgb(62, 149, 26);\">Step 3:</span></b><br>Under the <b>Firewall </b>section, click <b>MAC Address Filtering</b>.</span></span><br> </p>\n\n<p style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-002_en_v6.png\"></img></span></span></p>\n\n<p style=\"margin-left: 40px;\"><br><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b style=\"\"><span style=\"color: rgb(62, 149, 26);\">Step 4:</span></b><br>Tick the box next to<b> Enable MAC Address Filtering</b> and enter the MAC address of each device that you want to allow or prevent access to your network.</span></span><br> </p>\n\n<p style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-003_en_v6.png\"></img></span></span><br> </p>\n\n<p style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b>Allow Access</b><br><br>In the field provided, enter the MAC address of the wireless device you want to allow and click <b>&lt;&lt; Add</b>.</span></span><br> </p>\n\n<p style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-004_en_v6.png\"></img></span></span><br> </p>\n\n<p style=\"margin-left: 80px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b>Prevent Access</b><br><br>In the field provided, enter the MAC address of the wireless device you want to prevent and tick the box under the <b>Block</b> portion before clicking <b>&lt;&lt; Add</b>.</span></span><br> </p>\n\n<p style=\"text-align: center;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-005_en_v6.png\"></img></span></span><br> </p>\n\n<p style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b style=\"\"><span style=\"color: rgb(62, 149, 26);\">Step 5:</span></b></span></span></p>\n\n<p style=\"margin-left: 40px;\"><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\">Click <img alt=\"User-added image\" src=\"https://s3.belkin.com/support/assets/belkin/image/10828/sf10828-006_en_v6.png\"></img>.</span></span></p>\n\n<p><br> </p>\n\n<p><span style=\"font-size: 14px;\"><span style=\"font-family: Arial,Helvetica,sans-serif;\"><b>Related Articles:</b><br><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=8120\" target=\"_blank\"><span style=\"color: #3e951a;\"><u>MAC Address Filtering with your Wemo® devices</u></span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=159402\" target=\"_blank\"><span style=\"color: #3e951a;\"><u>Checking the MAC address of your iPhone</u></span></a><br><a href=\"https://www.belkin.com/{contextpath}support-article?articleNum=159569\" target=\"_blank\"><span style=\"color: #3e951a;\"><u>Finding the MAC address of the AirPort® on a Mac® computer</u></span></a></span></span></p>",
        "version": "=F1463520105"
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  "template": "pdpSupportArticles",
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  "renderedTemplate": "    <div class=\"product-container\">\n        <div class=\"quick-sol-pods\">\n            \n            \n                <div class=\"support-content\">\n                    \n                    <h3 class=\"support-content__heading\">Common Questions</h3>\n                    <div class=\"row\">\n                        <div class=\"col-12\">\n                            <ul class=\"support-content__list list-unstyled\">\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=3503\" class=\"support-content__link\">\n                                            F5D8236-4 Documents\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=2546\" class=\"support-content__link\">\n                                            F5D8236-4 User Guides\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=10762\" class=\"support-content__link\">\n                                            Setting up a secure network using Wi-Fi Protected Setup&trade; (WPS)\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=8018\" class=\"support-content__link\">\n                                            Troubleshooting wired internet disconnections\n                                        </a>\n                                    </li>\n                                \n                                    <li class=\"support-content__item\">\n                                        <a href=\"https://www.belkin.com/id/support-article/?articleNum=10828\" class=\"support-content__link\">\n                                            Setting up MAC address filtering\n                                        </a>\n                                    </li>\n                                \n                            </ul>\n                        </div>\n                    </div>\n                </div>\n            \n            <div class=\"support-hint\">\n                Need more help?\n                <a href=\"https://www.belkin.com/id/support-product/?sku=F5D8236sa4\" class=\"support-hint__link\">\n                    Visit the full support page\n                </a>\n            </p>\n        </div>\n    </div>"
}