{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=WSP080-AH", "locale": "en_HK", "productModel": { "code": "WSP080-AH", "name": "Wemo WiFi Smart Plug", "supportArticles": [ { "articleNum": "316903", "categories": "|Advance_Configuration|", "keywords": "316903, Wemo Account, Wemo User Account, Wemo App, email account, email address, change email for wemo, change email address, verify email address, resend email, verify email, email password, email, My Account", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to change the email address of your Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Your Wemo Account is linked to an email address of your choice.  If you wish to change this email address you can do so through the Wemo App.

NOTES: \n\n \n\n
Step 1:  Log in to your Wemo Account.  To learn how, click here.
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\"User-added
 
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Step 2:  In the Wemo App, tap on More.  If you are using an Android™ device, tap on the gear icon located at the upper-left corner of the Wemo App.
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\"User-added
 
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Step 3:  Under My Account, tap on your account.
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\"User-added
 
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Step 4:  Tap on Email.
 
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Step 5:  Enter your current password and tap Next to continue.  
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\"User-added
 
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NOTE:  If you have forgotten your password, tap on Forgot Password then an email will be sent to you to reset your password.

Step 6:  Enter the new email address you want to use and tap Save.
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\"User-added
 
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Step 7:  A verification email will be sent to your new email address for this Wemo Account.  You will need to verify this email address within 48 hours, or your account will be deleted.
 
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\"User-added
", "version": "=I1204320311" }, { "articleNum": "316950", "categories": "|Advance_Configuration|", "keywords": "316950, forgot password, reset, resetting, forget, forgetting, how to, reset, email, notification, Wemo, Wemo Accounts, update password, password reset, do_not_reply@Wemo.com, Reset my password", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "I forgot my Wemo Account password", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "Resetting your Wemo® Account password is done using the Wemo App.  If you forgot the password to your Wemo Account, you may reset it easily.  You will need to make sure that you have access to the email address you used to create the account.

NOTE:  Steps and images may vary depending on the device's operating system and the device type (mobile or desktop).
 \n
Step 1:  Launch the Wemo App and tap Log In.

Step 2:  Tap on Forgot Password.
 
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Step 3:  Enter the email address associated to the account with the password that you want to reset.  Tap Send Email to continue.
 
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A confirmation will pop up to let you know a password reset email has been sent.

Step 4:  Check the email from "do_not_reply@Wemo.com" with a link to reset your password.  Select Reset my password to visit the reset password website.
 
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Step 5:  On the reset password website, select Reset Password to continue.  If you don’t want to reset your password at this time, simply close out the web browser tab.
 
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\"User-added
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Step 6:  Enter a new password that is at least 10 characters in length.  Hit Save to continue.
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\"User-added
 
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You will receive a confirmation prompt.  You can now close out the website and log in using the Wemo App.
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\"User-added
", "version": "=I1204320311" }, { "articleNum": "317774", "categories": "|Advance_Configuration|", "keywords": "317774, Apple, HomeKit, Home App, App Store, iOS, MacOS, WSP080, WSP080-EU, WSP080-UK, Wemo WiFi Smart Plug for Europe, Wemo WiFi Smart Plug for United Kingdom, Wemo WiFi Smart Plug for Hong Kong, Macao and Singapore, WSP080-AH, Wemo WiFi Smart Plug for Korea, WSP080-KR, Wemo WiFi Smart Plug for Middle East, WSP080-ME, Wemo WiFi Smart Plug for France, WSP080-FR, Wemo Stage Smart Scene Controller, WSC010, Wemo Stage, WSP100, Wemo Smart Plug for Apple HomeKit, 323450, Wemo Smart Plug with Thread, thread", "lang": "en_US", "products": "|WSP080-FR|WSP080-EU|WSP080-ME|WSP080-UK|WSP080-KR|WSP080-AH|WSP100|", "rank": 1, "title": "How do I update the firmware on my HomeKit-only Wemo", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "
A firmware is the instruction code that controls everything your Wemo® device does.  Your Wemo device’s firmware is updated periodically with bug fixes, security patches, and performance enhancements.  This helps keep your Wemo running in tip-top shape.

The HomeKit®-only line of Wemo devices update their firmware automatically with no interaction from you necessary.  Your Wemo device checks for a firmware update each day.  When an update is available, your Wemo device will download the new firmware, apply the update, and reboot.  The Wemo device will only update its firmware and reboot when the device is not in use (turned OFF).  In this way, your usage of the Wemo will not be interrupted.

This firmware update method applies to the following Wemo devices only:
 
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Updating the firmware of the Wemo Stage Smart Scene Controller, WSC010 is quick and simple.  When an update is available, you will see a notification in the Home app.  For instructions on how to update the firmware of your Wemo WSC010, click here.

To know more, click on the links below:

How to set up your Wemo Smart Plug with Apple HomeKit
How to factory restore your Wemo WiFi Smart Plug for HomeKit
\nHow to add the Wemo Stage WSC010 to your Apple Home network", "version": "=I1204320311" }, { "articleNum": "317602", "categories": "|Log_in_Password|", "keywords": "317602, Wemo account, Wemo accounts, Wemo, email, email address, account, password, Wemo email, already have account, F7C027, F7C029, F7C030, F7C043, F7C059, F7C063, WDS060, WLS040, WLS040-APL, WLS0403, WLS0403-APL, WSP080, WSP090, F7C033, F7C045, F7C046, F7C047, F7C048, F7C049, F7C050", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "I already gave Wemo my email. Don’t I have an account already?", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "The email address you entered when you first used the Wemo app was not paired with a password and was only used to send you product-related emails.  Since May 26, 2020 (app release 1.25), when Wemo® moved to an accounts-based platform, we use your email address and password to protect your Wemo home from unauthorized users.  

Please create an account to continue enjoying the Wemo app.  You may use the same email address that you provided before.

How to create a Wemo Account


Related Article:

Wemo Accounts User Guide", "version": "=I1204320311" }, { "articleNum": "316948", "categories": "|Log_in_Password|", "keywords": "316948, how to, log out, logging out, steps, directions, instructions, Wemo Account, step by step, info, information, different account, to log in, Wemo App, Wemo Accounts", "lang": "en_US", "products": "|F7C027|F7C029fc-DIR|F7C030|F7C043|F7C059|F7C063|WDS060|WLS040|WLS0403|WSP080|WSP090|F7C033|F7C045|F7C046|F7C047|F7C048|F7C049|F7C050|F7C029fc-BIR|F7C029ca|F7C029ea|F7C029fc|F7C029uk|", "rank": 1, "title": "How to log out of a Wemo Account", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "By default, your Wemo App will stay logged into the last Wemo® Account you used.  If you want to log in to a different account, you will first need to log out of the current account the Wemo App is logged into.  Follow the steps below to learn how.

NOTE:  Steps and images may vary depending on your device's operating system.  In the examples below, an iOS device is used. 
 \n
Step 1:  Launch the Wemo App and tap More.

NOTE:  If you are using an Android™ device, tap on the gear icon located at the upper-left corner of the Wemo App.
 
\n\n
\"User-added
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Step 2:  Under My Account, tap on the account that's currently logged in.
 
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\"User-added
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Step 3:  Tap Log Out.
 
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\"User-added
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Step 4:  Tap on Log Out again to continue, or tap Cancel to go back to the Wemo App.
 
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\"User-added
\n \n\n
You can now log into a different Wemo Account by tapping on the Log In button.  For instructions, click here. 
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Common Questions

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\n Need more help?\n \n Visit the full support page\n \n

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