{ "action": "Product-GetPDPSupportArticles", "queryString": "pid=WIZ011ttWH", "locale": "en_CA", "productModel": { "code": "WIZ011ttWH", "name": "UV Sanitizer + Wireless Charger", "supportArticles": [ { "articleNum": "317657", "categories": "|About_your_product|", "keywords": "317657, Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011, boost charge, sanitizer, sanitize, sanitizing, wireless charger, sanitizer plus wireless charger, charging, charge and sanitize, charging devices, charge device, charging device, getting to know, UV Sanitizer + Wireless Charger", "lang": "en_US", "products": "|WIZ011btWH|WIZ011myWH|WIZ011ttWH|WIZ011vfWH|", "rank": 1, "title": "Getting to know the Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "The Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011 features Qi™ wireless charging capabilities built-in to the top of the unit.  The Belkin WIZ011 is designed to charge Qi-compatible devices at 5W and adds a level of protection with UV sanitization in one convenient package.  It eliminates up to 99.99% of viruses and bacteria.  This product is also designed to provide 360° of surface sanitization to nonporous items such as keys, cards, jewelries, and mobile devices.\n
 
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\"User-added
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Product Features
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Compatibility
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Wireless charging

This charger is designed to charge Qi-compatible devices.  It has been tested for compatibility with the following:
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UV Sanitization
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The size of the sanitization chamber of the Belkin WIZ011 is:
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Product Dimensions
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UV sanitizer outer dimensions:
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\"User-added

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UV sanitizer inner dimensions:
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\"User-added
 
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Package Inclusions
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NOTE:  The power supply is not included in the Belkin WIZ011btWH packaging.  You will need to supply your own 18W or higher power supply.", "version": "=E1722727499" }, { "articleNum": "317658", "categories": "|About_your_product|", "keywords": "317658, , 323735, Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011, boost charge, sanitizer, sanitize, sanitizing, wireless charger, sanitizer plus wireless charger, charging, charge and sanitize, charging devices, charge device, charging device, FAQ, frequently asked questions, UV Sanitizer + Wireless Charger", "lang": "en_US", "products": "|WIZ011btWH|WIZ011myWH|WIZ011ttWH|WIZ011vfWH|WIZ011auWH|", "rank": 2, "title": "Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011 Frequently Asked Questions", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "

TABLE OF CONTENTS

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PRODUCT INFORMATION
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1.  What is the Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011?
2.  What is UV sanitization?
3.  What is Qi™ wireless charging?
4.  How long is the warranty of the Belkin WIZ011?
5.  Does Belkin WIZ011 have a Connected Equipment Warranty (CEW)?
6.  Is the Belkin WIZ011 Qi-certified?
7.  Is the Belkin WIZ011 MFi-certified?
8.  Is the Belkin WIZ011 USB-IF-certified?
9.  What color is the Belkin WIZ011 available in?
10.  What are included in the package of the Belkin WIZ011?
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HARDWARE INFORMATION
 
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1.  What type of cable is required to power the Belkin WIZ011?
2.  What type of power supply does the Belkin WIZ011 use?
3.  What are the specifications of the USB power supply included with the Belkin WIZ011?
4.  What charging standards does the Belkin WIZ011 support?
5.  Are there any status lights on the Belkin WIZ011?
6.  Are the lights on the outside of the Belkin WIZ011 UV lights?
7.  What type of UV light does the Belkin WIZ011 use?
8.  What type of UV lamp does the Belkin WIZ011 use?
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COMPATIBILITY
 
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1.  What devices can I charge with the Belkin WIZ011?
2.  What devices can I sanitize with the Belkin WIZ011?
3.  Can I use my own power supply with the Belkin WIZ011?
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FUNCTIONALITY
 
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1.  How does the Belkin WIZ011 sanitize devices?
2.  What do the status lights mean on the Belkin WIZ011?
3.  Can I charge a device and sanitize a device at the same time with the Belkin WIZ011?
4.  How many devices can I charge at the same time with the Belkin WIZ011?
5.  How many items can I sanitize at the same time with the Belkin WIZ011?
6.  Is there a cool down time required between uses of the sanitization chamber of the Belkin WIZ011?
7.  Can I charge my phone with a case on with the Belkin WIZ011?
8.  Does the Belkin WIZ011 support MagSafe® charging with the iPhone® 12 series?
9.  How do the cleaning cycles work on the Belkin WIZ011?
10.  Does the Belkin WIZ011 clean dirt off my devices while sanitizing?
11.  How do I start and stop sanitizing with the Belkin WIZ011?
12.  What will happen if I open the Belkin WIZ011 while it is sanitizing my devices?
13.  Are there any side effects of using the UV sanitization with my devices?
14.  What happens if I use a power supply with an output lower than 18W?
15.  Does the Belkin WIZ011 generate ozone while it is sanitizing my devices?
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PRODUCT INFORMATION

1.  What is the Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011?

The Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011 doubles as a 10W fast wireless charger, allowing you to charge your Qi™-enabled smartphone while you sanitize another device or nonporous items—like keys, cards, cash, and rings—at the same time.  The wireless charger is compatible with phone cases up to 3 mm thick.

2.  What is UV sanitization?

Ultraviolet (UV) sanitization employs the use of ultraviolet lights as a disinfectant for air, water, and nonporous surfaces.  The most common type of UV light used is UV-C, or ultraviolet-C, which is the highest energy portion of the UV spectrum.

3.  What is Qi™ wireless charging?

Qi, pronounced “chee”, is a wireless charging standard managed by the Wireless Power Consortium that uses metal coils to provide inductive charging to compatible devices.

4.  How long is the warranty of the Belkin WIZ011?

The Belkin WIZ011 has a 2-year limited warranty.

5.  Does Belkin WIZ011 have a Connected Equipment Warranty (CEW)?

Yes, it has a CEW of up to $2,500.

6.  Is the Belkin WIZ011 Qi-certified?

Yes.  The Belkin WIZ011 is Qi Extended Power Profile (EPP) 1.2.4-certified.

7.  Is the Belkin WIZ011 MFi-certified?

No.

8.  Is the Belkin WIZ011 USB-IF-certified?

No.

9.  What color is the Belkin WIZ011 available in?
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10.  What are included in the package of the Belkin WIZ011?
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NOTE:  The WIZ011btWH packaging does not include a power adapter.  An 18W or higher USB power supply must be purchased separately.

HARDWARE INFORMATION

1.  What type of cable is required to power the Belkin WIZ011?

The Belkin WIZ011 uses a standard USB-C cable to connect to a USB power supply.

2.  What type of power supply does the Belkin WIZ011 use?

The Belkin WIZ011 requires an 18W or higher power supply.

3.  What are the specifications of the USB power supply included with the Belkin WIZ011?

Input:
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Output: 
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4.  What charging standards does the Belkin WIZ011 support?
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5.  Are there any status lights on the Belkin WIZ011?

Yes.  The Belkin WIZ011 has status lights for both the wireless charging functions and the sanitization progress.

6.  Are the lights on the outside of the Belkin WIZ011 UV lights?

No.  The only UV lights in the Belkin WIZ011 are contained inside the sanitization chamber and are only active when the lid is closed and the sanitization cycle is in process.

7.   What type of UV light does the Belkin WIZ011 use?

The Belkin WIZ011 employs UV-C lights.  The UV-C is a type of Ultraviolet light that is emitted by the sun but absorbed by the earth’s ozone layer.  UV-C is the highest energy form of UV light and is used as a disinfectant.  The UV-C rays created by the Belkin WIZ011 are contained inside the sanitization chamber only.

8.  What type of UV lamp does the Belkin WIZ011 use?

The Belkin WIZ011 uses UV-C light emitting diode (LED).

COMPATIBILITY

1.  What devices can I charge with the Belkin WIZ011?

This charger is designed to charge Qi-compatible devices.  It has been tested for compatibility with the following:
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2.  What devices can I sanitize with the Belkin WIZ011?

The Belkin WIZ011 is designed to sanitize nonporous items such as keys, cards, jewelries, and mobile devices.

The size of the sanitization chamber of the Belkin WIZ011 is:
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3.  Can I use my own power supply with the Belkin WIZ011?

Yes.  The Belkin WIZ011 uses a standard USB-C connector for power input and requires a charger with an output of at least 18W or more.

FUNCTIONALITY

1.  How does the Belkin WIZ011 sanitize devices?

The Belkin WIZ011 uses several UV-C LED inside the sanitization chamber to destroy the outer protein layer of viruses and bacteria, rendering them inactive and no longer dangerous to humans.

2.  What do the status lights mean on the Belkin WIZ011?

See the tables below for status light behaviors:

Wireless charger
 
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Status
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Color
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Description
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OFF
\n		\n
None
\n		\n
The charger is in standby
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Solid
\n		\n
White
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A device is charging
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Solid
\n		\n
Orange
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Charging error
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UV Sanitization
 
\n
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\n
Status
\n		\n
Color
\n		\n
Description
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OFF
\n		\n
None
\n		\n
The sanitizer is OFF
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Solid
\n		\n
Green
\n		\n
3-minute sanitization cycle active
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Solid
\n		\n
Green and blue
\n		\n
10-minute sanitization cycle active
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3.  Can I charge a device and sanitize a device at the same time with the Belkin WIZ011?

Yes.

4.  How many devices can I charge at the same time with the Belkin WIZ011?

One.

5.  How many items can I sanitize at the same time with the Belkin WIZ011?

The Belkin WIZ011 can sanitize multiple items at the same time as long as they will all fit inside the sanitization chamber.

The size of the sanitization chamber of the Belkin WIZ011 is:
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6.  Is there a cool down time required between uses of the sanitization chamber of the Belkin WIZ011?

No.

7.  Can I charge my phone with a case on with the Belkin WIZ011?

The Belkin WIZ011 is designed to work with phone cases up to 3 mm thick.

8.  Does the Belkin WIZ011 support MagSafe® charging with the iPhone® 12 series?

The Belkin WIZ011 does not feature MagSafe functionality.

9.  How do the cleaning cycles work on the Belkin WIZ011?

The Belkin WIZ011 features two cleaning cycles, which while both being able to sanitize your devices, have different levels of effectiveness.
 
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10.  Does the Belkin WIZ011 clean dirt off my devices while sanitizing?

No.  The Belkin WIZ011 does not physically touch devices while sanitizing.  It can only remove viruses and bacteria using the UV lights.

11.  How do I start and stop sanitizing with the Belkin WIZ011?

The Belkin WIZ011 has a button on the front of the charger that can be used to start and stop the sanitization cycles.
 
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Press
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Indicator Light Color
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Description
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One time
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Green
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Starts a 3-minute sanitization cycle
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Two times
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Green and blue
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Starts a 10-minute sanitization cycle
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Three times
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OFF
\n		\n
Stops a sanitization cycle
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12.  What will happen if I open the Belkin WIZ011 while it is sanitizing my devices?

The sanitization cycle will stop immediately.

13.  Are there any side effects of using the UV sanitization with my devices?

With prolonged use, UV-C light may cause discoloration of fabrics, plastics, and other materials placed inside the sanitization chamber.

14.  What happens if I use a power supply with an output lower than 18W?

A power supply of at least 18W is required to provide full Qi EPP 10W charging functionality.  Using a lower wattage power supply will cause the Belkin WIZ011 to not operate correctly.  It is always recommended to use an 18W or higher power supply with this product.

15.  Does the Belkin WIZ011 generate ozone while it is sanitizing my devices?

No.
", "version": "=E1722727499" }, { "articleNum": "317663", "categories": "|Advance_Configuration|", "keywords": "317663, Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011, boost charge, sanitizer, wireless charger, troubleshoot, trouble, issues, concerns, problem, problems, concern", "lang": "en_US", "products": "|WIZ011btWH|WIZ011myWH|WIZ011ttWH|WIZ011vfWH|", "rank": 3, "title": "Troubleshooting wireless charging issues of your Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "This article will provide you troubleshooting tips when you encounter issues when wirelessly charging your device using the Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011.
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\"User-added
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\"User-added
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\"User-added
\n \n\n", "version": "=E1722727499" }, { "articleNum": "317661", "categories": "|Advance_Configuration|", "keywords": "317661, Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011, boost charge, sanitizer, sanitize, sanitizing, wireless charger, sanitizer plus wireless charger, charging, sanitize items, sanitize item, sanitize device, sanitize devices", "lang": "en_US", "products": "|WIZ011btWH|WIZ011myWH|WIZ011ttWH|WIZ011vfWH|", "rank": 3, "title": "How to sanitize devices using the Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "
The Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011 features UV-C sanitization functionality for eliminating up to 99.99% of viruses and bacteria.  It is designed to provide 360° of surface sanitization to nonporous items such as keys, cards, jewelry, and mobile devices.

The Belkin WIZ011 has the following inner dimensions:
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NOTE:  The inside of the Belkin WIZ011 is for UV sanitization only.  To wirelessly charge a device with the Belkin WIZ011, the device must be placed on top of the unit.

Sanitization Modes

The Belkin WIZ011 features two cleaning cycles which while both being able to sanitize your items, have different levels of effectiveness.
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How to sanitize devices
 
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Step 1:
Plug the Belkin WIZ011 into a power source.

Step 2:
Open the Belkin WIZ011 and place the device you want to sanitize inside.
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Step 3:
Close the lid completely and press the button on the front of the unit to activate the sanitization cycle.

NOTE:  See the table below for specific details.
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\n
\n\t\t\t
Press
\n\t\t\t		\n\t\t\t
Light Indicator Color
\n\t\t\t		\n\t\t\t
Description
\n\t\t\t
\n\t\t\t
One time
\n\t\t\t		\n\t\t\t
Green
\n\t\t\t		\n\t\t\t
Start the 3-minute sanitization cycle
\n\t\t\t
\n\t\t\t
Two times
\n\t\t\t		\n\t\t\t
Green and blue
\n\t\t\t		\n\t\t\t
Start the 10-minute sanitization cycle
\n\t\t\t
\n\t\t\t
Three times
\n\t\t\t		\n\t\t\t
OFF
\n\t\t\t		\n\t\t\t
Stop the sanitization cycle
\n\t\t\t
\n
\n
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How to stop a sanitization cycle

The sanitization cycle will stop automatically in the following circumstances:
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If you wish to manually stop the sanitization cycle early, you should use the button on the front of the unit to turn it OFF.  Slowly press the button until both the green and blue lights turn OFF.

IMPORTANT:  There is a potential for exposure to UV-C light when the Belkin WIZ011 is first opened.  Make sure to turn OFF the unit before opening to stop the sanitization process.
", "version": "=E1722727499" }, { "articleNum": "317662", "categories": "|Advance_Configuration|", "keywords": "317662, Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011, boost charge, sanitizer, sanitize, sanitizing, wireless charger, sanitizer plus wireless charger, charging, charge and sanitize, charging devices, charge device, charging device, WIZ011ttWH", "lang": "en_US", "products": "|WIZ011btWH|WIZ011myWH|WIZ011ttWH|WIZ011vfWH|", "rank": 5, "title": "How to wirelessly charge devices using your Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011", "type": "FAQ", "latestLink": null, "hyperlink": null, "body": "The Belkin BOOST↑CHARGE™ UV Sanitizer + Wireless Charger, WIZ011 features Qi™ wireless charging capabilities built-in on the top of the unit. 

The Belkin WIZ011 is designed to charge Qi-compatible devices at 5W and supports the following fast charging standards:
 \n\n
NOTE:  To wirelessly charge with the Belkin WIZ011, the device must be placed on top of the unit.  The inside of the Belkin WIZ011 is for UV sanitization only.

The steps below will show you how to use wireless charging:
 \n
Step 1:
Plug the Belkin WIZ011 into a power source.

Step 2:
Place the Qi-compatible device in the center of the Belkin WIZ011.  The center is indicated by a circle with a lightning bolt.  
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The status light on top of the charging pad will light white to indicate that the charging has started.
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", "version": "=E1722727499" } ] }, "template": "pdpSupportArticles", "success": true, "renderedTemplate": "
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Common Questions

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\n Need more help?\n \n Visit the full support page\n \n

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