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Belkin Routers Frequently Asked Questions

TABLE OF CONTENTS
 

GENERAL INFORMATION

1.  What is Dynamic DNS (DDNS)?
2.  I lost my Belkin power adapter, how do I get a replacement?
3.  What is a firewall?
4.  What speeds are reached when connecting Wireless-G and Wireless-N devices?
5.  What is 3D Coverage?
6.  How do I report a site I think should be blocked or unblocked by the website filters?
7.  What is Dynamic Host Configuration Protocol (DHCP)?
8.  What is Internet Protocol version 6 or IPv6?
9.  What is NTP server?
10.  How do I change my Wi-Fi password?
11.  What are the different LED behaviors of my Belkin router?

HARDWARE INFORMATION

1.  What devices are supported with my router's USB Port?
2.  Why is the internet light blinking on my router?
3.  Which Belkin routers have USB ports on them and support USB sharing?


SETUP AND INSTALLATION

1.  Do I need to use my DSL's connection / dialing program?
2.  I lost my installation CD, how do I download the drivers / software?

WIRELESS CONNECTIVITY

1.  What should I do when I've installed a new router and some of my network clients (computers, game consoles, etc.) are now unable to connect?
2.  Why are routers required to be 'friendly' to other 2.4 GHz networks?
3.  How many wireless devices can Belkin routers support?
4.  Can I access my router through the Wi-Fi App, while away from my Wi-Fi network?
5.  Is my Belkin device 802.11n-compliant?
6.  Why is my guest network unsecured?  How do I secure it?

WIRED CONNECTIVITY

1.  How do I add wired devices to the network?
2.  What is the Wi-Fi name (SSID) of the 5 GHz network called after I run the setup?

WIRELESS SECURITY

1.  Do the Belkin routers support Wi-Fi Protected Access (WPA™) security?
2.  What is Wi-Fi Protected Setup™ (WPS) Security?
3.  What is WEP security?
4.  What is WPA Security?

ADVANCED CONFIGURATION

1.  Are the current Belkin routers compatible with ISPs that use the Captive Portal technique?
2.  How do I forward Port 88 in the virtual servers?
3.  Do I need to change my router's settings to play online games?
4.  How do I configure the Parental Internet Control feature on my Belkin router?

SPECIAL FEATURES

1.  What is Video Mover?
2.  What is the IntelliStream Quality of Service (QoS) speed test?
3.  What is Memory Safe?
4.  What is Music Mover?
5.  How many files can the Media Mover DLNA server support?
6.  Do Belkin routers support Apple's Time Machine®?

TROUBLESHOOTING

 

1.  Belkin Setup cannot connect my router to the internet.  How do I fix this?
2.  What should I do if I am having trouble connecting to the internet?
3.  What should I do when I can't connect to the internet wirelessly and my network name is not listed in available networks?
4.  How will I know if my computer is connected to the Wi-Fi?
5.  Why do I get a Blocked Plug-In message when I install the Router Monitor Software?
6.  What should I do when the light on the front of my Belkin router is blinking amber?



GENERAL INFORMATION
 

1. What is Dynamic DNS (DDNS)?

Most Internet Service Providers (ISPs) frequently change your computer's IP address, using a technique called Dynamic Host Configuration Protocol (DHCP).  For users to access your computer from a different location, they must know your IP address (e.g., when you run your own web server).  Since the IP address changes, your internet users will need to keep up with the changes.  Dynamic DNS is a service created to help overcome this issue.

Dynamic DNS allows you to use a service such as DynDNS.org to track your network's IP address, and then forward any connection requests to your network.  Belkin routers support dynamic DNS services provided by DynDNS.org.  Other dynamic DNS services can be used but will require software provided by that service.

 

2. I lost my Belkin power adapter, how do I get a replacement?

Unfortunately, Belkin doesn't carry any power adapter separately.  You can purchase a universal adapter.  However, you need to make sure that the power specifications printed at the back of the Belkin device matches the specifications of the universal adapter that you intend to use for replacement.

 

3. What is a firewall?

A firewall is designed to block unauthorized access to your network.  A firewall can be configured to permit and deny access to certain programs, ports, and functions.  Firewalls are usually part of your operating system (OS) as stand-alone programs.  Since most intrusions come over the internet, a firewall setup is incorporated within Belkin routers.

The firewall on Belkin routers offers Stateful Packet Inspection (SPI) to protect your network from a wide array of common hacker attacks.  In addition to SPI, the firewall also uses Network Address Translation (NAT) to hide the computers and devices in your network from the internet, making your router the only visible device on the web.

 

4. What speeds are reached when connecting Wireless-G and Wireless-N devices?

Devices with Wireless-N speeds, when connected to a Wireless-G connection and vice versa, will have a maximum link speed of 54 Mbps.

Although Belkin's early Wireless-G products and current Wireless-N devices use similar techniques to speed up the Wi-Fi, the implementations of these technologies are different making them incompatible.

As a result, when a Wireless-G device is connected to Wireless-N connection, or when a Wireless-N device is connected to a Wireless-G connection, the two devices will fall back to their common level of compatibility which is 54 Mbps.

 

5. What is 3D Coverage?

Some Belkin routers have two antennas - a horizontal and a vertical one.  This allows wireless signals to be strong on horizontal and vertical directions.  These types of routers create a 3D space or coverage for a consistent signal, even through walls and floors.  Other Belkin routers have two horizontal antennas that create a strong signal on one direction only.  Signal strength depends on which way these types of routers are facing.

Belkin routers provide 3D coverage that gives an even coverage no matter which way the routers are facing.

 

6. How do I report a site I think should be blocked or unblocked by the website filters?

Website filters provide a first layer of whole-home internet protection to guard you from unsafe and inappropriate websites on any device within your network.

There are four different filtering options:

 

i.   Block malicious, adult, and other non-family-friendly sites
ii.  Block malicious and adult sites
iii. Block malicious sites
iv. No filters

 

7. What is Dynamic Host Configuration Protocol (DHCP)?

Dynamic Host Configuration Protocol or DHCP is a protocol for assigning dynamic IP addresses to devices on a network.  With dynamic addressing, a device can have a different IP address every time it connects to the network.

In some systems, the device's IP address can even change while it is still connected.  DHCP also supports a mix of static and dynamic IP addresses.  Dynamic addressing simplifies network administration because the software keeps track of IP addresses rather than requiring an administrator to manage the task.  This means that a new computer can be added to a network without manually assigning it an IP address.

8.  What is Internet Protocol version 6 or IPv6?
 
IPv6 refers to the next generation of Internet Protocol (IP) that uses a 128-bit address standard.  It is intended to supplement, and eventually replace IPv4.  To know more about IPv6, click here.

9.  What is NTP server?
 
Network Time Protocol (NTP) server is used to synchronize the system clock of the router to the global internet.


10.  How do I change my Wi-Fi password?

Changing your Wi-Fi password secures your Wi-Fi against unwanted connections from other users and their wireless devices.  To learn how to change your Wi-Fi password, click here


NOTE:  Before you change your password, make sure that you are connected to your Belkin router and you know your current password.

11. What are the different LED behaviors of my Belkin router?

Your Belkin router has different LED behaviors.  For a detailed explanation, click here.

HARDWARE INFORMATION

 

1. What devices are supported with my router's USB Port?

Depending on your router's model number, its USB port may support different types of devices:

The router below only supports USB storage devices such as USB memory sticks or USB hard drives.

F5D8235-4

The routers below support both USB storage devices as well as USB printers.  The printing feature of the router requires that you install the Belkin Router Manager software to each computer you wish to print with.  The Belkin Router Manager software is only compatible with Windows® and Mac OS®-based computers.

F7D3301,
F7D3302, F7D4302, F7D4301, F7D8302, F7D8301, F9K1102, F9K1103

NOTE:  These routers support drives formatted with the FAT, FAT32, and NTFS file systems only.  The routers do not support the Mac HFS format.

 

2. Why is the internet light blinking on my router?

If you cannot connect to the internet although the modem light is ON and the internet light is blinking, check the connection type set on your router.  Make sure it matches the connection type of your Internet Service Provider (ISP).

If you have a Static IP address connection, your ISP must assign you the IP address, subnet mask, and gateway address.  This information must be manually entered into your router.

If you have a PPPoE connection, your ISP will assign you a username and password and sometimes a service name.  Make sure the router's connection type is configured to PPPoE and the settings are entered properly.

 

3. Which Belkin routers have USB ports on them and support USB sharing?
 
Routers with 1 USB 2.0 port:  N600, AC750, AC900
Routers with 2 USB 2.0 ports:  N750, N900, AC1000, AC1200, AC1800


SETUP AND INSTALLATION
 

1. Do I need to use my DSL's connection / dialing program?

No, the router will do the connection for you.  All you need to do is launch your internet browser and you will be able to connect to the internet without having to use the connection icon from your DSL provider.

NOTE:  If you are still unable to browse the internet, but the router screen says it is connected, try restarting the computer.

 

2. I lost my installation CD, how do I download the drivers / software?

If your device is a Belkin router, the installation CD is not needed since it can be installed manually without the CD (Refer to your product's user manual).  However if you search this site using the Search field on the top right of this page, you can search for your product and download the drivers direct to your computer.

WIRELESS CONNECTIVITY

 

1. What should I do when I've installed a new router and some of my network clients (computers, game consoles, etc.) are now unable to connect?

Your new router came pre-configured with a Wi-Fi name and password, printed on an attached card.  All clients must use this network name and password to connect wirelessly to your router.  You will need to find the network settings on your client, select the network name printed on the card from the list of available networks, and enter the password when prompted to join the Wi-Fi network.

 

2. Why are routers required to be 'friendly' to other 2.4 GHz networks?

Due to new standards, all routers on the 2.4 GHz network channel set to 20 MHz or 40 MHz mode are required to revert to 20 MHz (150 Mbps) if the router recognizes another 2.4 GHz legacy network overlapping its channel.

If the 2.4 GHz network router sees other Wireless-G networks around it, it will fall back to 20MHz to be "friendly" to the other networks.

NOTE:  5 GHz is not affected by the new standards.

 

3. How many wireless devices can Belkin routers support?

Belkin routers can connect up to 16 wireless devices (computers, phones, tablets, etc.) per wireless band to your network.  If you have one of Belkin's dual band routers, you can connect a total of 32 wireless devices.

 

4. Can I access my router through the Wi-Fi App, while away from my Wi-Fi network?

The dashboard for your router can only be accessed when your device is connected to your Belkin router's Wi-Fi network.

 

5. Is my Belkin device 802.11n-compliant?

Yes.  Although the 802.11n standard was only ratified in September 2009, Belkin's 802.11n products have been compliant since the first drafts were published by the IEEE in 2006.

6.  Why is my Guest network unsecured?  How do I secure it?​

The Guest network is a secured network by default.  It will appear unsecured in the list of available Wi-Fi networks.  However, guests are always required to enter the Guest access password once they open a web browser. 

For more information about this feature, click here

WIRED CONNECTIVITY

 

1. How do I add wired devices to the network?

To add a wired device to your router, simply connect one end of your ethernet cable into one of the four LAN ports at the back of the router and then connect the other end to your device.

 

2. What is the Wi-Fi name (SSID) of the 5 GHz network called after I run the setup?

By default, your router comes with a name similar to belkin.XXX (where XXX is a random combination of three numbers from 0-9).  If you chose not to change the name of your network during setup then your 5 GHz band will have the SSID.

During setup, you will be presented with the option to change the SSID or keep the default name assigned to it.  If you changed the SSID of your network at this screen, then the 5 GHz band will be the new name you gave it with a .media suffix.

NOTE:  The password is the same for both networks unless you have changed it.

WIRELESS SECURITY

 

1. Do the Belkin routers support Wi-Fi Protected Access (WPA™) security?

Yes.  Belkin routers ship with WPA™ / WPA2™ security enabled.  Windows® XP and some older network hardware may require a software update to support WPA / WPA2.

 

2. What is Wi-Fi Protected Setup™ (WPS) Security?

Wi-Fi Protected Setup™ (WPS) is a system designed to allow users an easier way to protect their network and add new wireless devices.

Depending on your Belkin router's model number, you may use the Push Button Configuration (PBC) method by pushing the WPS button on the router or by establishing a Personal Identification Number (PIN).  To know more, click here.

 

3. What is WEP security?

WEP stands for Wired Equivalent Privacy and is a method of security used to secure Wi-Fi networks.  WEP was one of the earlier methods of securing a Wi-Fi network.  More secure methods are now available such as Wi-Fi Protected Access (WPA) and WPA2.

WEP security requires the use of a key to access the network.  All keys must be a combination of letters A-F and numbers 0-9.  WEP is also categorized into two types: 64-bit WEP and 128-bit WEP.

  • 64-bit WEP uses a 10-character key to allow access to the network.  Belkin only recommends 64-bit mode on networks when some devices do not support either WPA or 128-bit WEP.

  • 128-bit WEP uses a 26-character key to allow access to the Wi-Fi.  If some of your wireless devices do not support WPA, 128-bit WEP offers a very good security option.

NOTE:  For more information regarding WEP security, click here.

 

4. What is WPA Security?

WPA / WPA2-Personal (PSK) stands for Wi-Fi Protected Access with a Pre-Shared Key, and was developed to address the security weaknesses associated with WEP security.

All devices must use the same Pre-Shared Key (PSK) to connect to a network encrypted with WPA.  The PSK can be any word or phrase from 8 to 63 characters.  Please note that the password you use is case-sensitive.

For more information regarding WPA security, click here.

ADVANCED CONFIGURATION

1. Are the current Belkin routers compatible with ISPs that use the Captive Portal technique?

No.  The current Belkin routers (F9KXXXX+) are NOT compatible with ISPs that use the Captive Portal technique.

 

2. How do I forward Port 88 in the virtual servers?

In some router models, when you try to define a Virtual Server for port 88, a message will pop up saying that this port is in use for remote management and cannot be forwarded.

In most cases, this is incorrect - it is a left-over message from an old router model.  As a work-around, forward port 87-88 instead of just port 88.  This will be accepted.

NOTE:  Port 87 is meant for any private terminal link and under normal circumstances is not used on a Windows
® or a Mac® computer, so forwarding this port does not provide a security risk.  In the event that the machine to which port 87 is forwarded is running some software that uses it, and that is not meant to be accessible, make sure port 87 is blocked by a local firewall.

 

3. Do I need to change my router's settings to play online games?

Certain games require specific ports open on your router for online play.  Refer to your game's manufacturer for any ports that are required.

NOTE:  For more information on opening ports on your router, click here

4.  How do I configure the Parental Internet Control feature on my Belkin router?

For instructions on how to configure the Parental Internet Control feature on your Belkin router, click here.

SPECIAL FEATURES

 

1. What is Video Mover?

Video Mover sends media from a USB storage drive attached to your Router to any DLNA
®-compatible device on your network.  These devices include certain gaming systems, televisions, Blu-ray™ players, and cell phones.

For more help on connecting a USB storage device to your network, click here.

 

2. What is the IntelliStream Quality of Service (QoS) speed test?

IntelliStream is a feature of many Belkin routers that prioritizes video, Voice over IP (VoIP), and gaming traffic for a better online entertainment experience.  With the IntelliStream feature, devices for streaming applications will be given more bandwidth for best utilization in your home network.

The automatic IntelliStream QoS speed test allows you to check the current speed and performance of your internet connection.  This allows you to see your current upload and download speed to and from your home network.  The results of the speed test may not be 100% and are affected by various conditions, such as internet traffic.  You can visit another speed test website or contact your ISP to confirm your internet speed.  If the speed results are inconsistent, you may enter the values manually.

NOTE:  To manually set up the router's IntelliStream QOS feature, click here.

 

3. What is Memory Safe?

Memory Safe allows you to set up a routine backup of your files to a hard drive or flash drive attached to your router.  Memory Safe is found in the Belkin Router Manager icon displayed in your system tray (Windows) or menu bar (Mac).

 

4. What is Music Mover?

Music Mover sends music from a USB storage drive attached to your Router to any DLNA
®-compatible device on your network.  These devices include certain gaming systems, televisions, Blu-ray players, and cell phones.

For more help on connecting a USB storage device to your network, click here.

 

5. How many files can the Media Mover DLNA server support?

The server has a limit of 5000 files including all media types.  It will only index the first 5000 files it finds and then stop.

6. Do Belkin routers support Apple's Time Machine®?

No.  Belkin routers don’t support Mac File systems HFS and HFS+.  However, FAT, FAT32 and NTFS are supported.

NOTE:  NTFS is supported and can be used on a Mac computer.

TROUBLESHOOTING

 

1. Belkin Setup cannot connect my router to the internet.  How do I fix this?

If Belkin Setup failed to connect the router to the internet, check the username and password of your internet connection.  If your ISP requires a username and password, make sure that you have typed in your username and password correctly.  Some usernames require that the ISP's domain be included at the end of the name.  For example, the username myname@myisp.com means that the @myisp.com part may needed to be entered as well.

 

2. What should I do if I am having trouble connecting to the internet?

Restarting your Belkin router and your modem will reset the connection with your Internet Service Provider (ISP) allowing you to connect online.  This workaround can help in establishing the wireless connection.  To do this:

 

Step 1:
Unplug your Belkin router and modem from the power outlet.

Step 2:
Wait for 30 seconds and plug your modem's power cord to the power outlet.

Step 3:
Wait for a few seconds then plug your Belkin router's power cord to the power outlet.

Step 4:
Wait for 90 seconds.  The router's status light should now indicate it is connected.  It will be solid blue or solid green (depending on your model).  If the light appears orange, please try one of the other available troubleshooting options.

NOTE:  If the instructions above didn't solve your problem, please contact your ISP.

 

3. What should I do when I can't connect to the internet wirelessly and my network name is not listed in available networks?

Here are some troubleshooting tips that you can perform to resolve this issue:

  • Verify that your router is powered ON and the front panel light shows solid white (the color may vary depending on your router model).

  • If you are far from the router, try moving closer to see if your device might have been out of range.

  • Check if the SSID Broadcast feature is enabled.
     

4. How will I know if my computer is connected to the Wi-Fi?

If the light on the front of the router is solid white (the color may vary depending on your router model), then your router is connected to the internet.

 

5. Why do I get a Blocked Plug-In message when I install the Router Monitor Software?

If a Mac user tries to install Belkin Router Monitor software and sees a blocked plug-in message, this means the flash player needs to be updated.  Go to http://www.adobe.com/go/getflashplayer, download an updated version and run the software again.

NOTE:  Do not re-install the Router Monitor Software.

 

6. What should I do when the light on the front of my Belkin router is blinking amber?

The following is a list of troubleshooting tips that you can perform:

  • Make sure that the router is properly connected to your modem with an ethernet cable.

  • Powercycle the modem by unplugging it from the power source for a few seconds then plugging it back to the power source again.

  • Powercycle the router by unplugging the router's power supply for 10 seconds then plug it back in.  This will help the router re-establish communication with the modem.

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