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Wemo® NetCam HD Wi-Fi Camera with Night Vision, F7D7602 Frequently Asked Questions


TABLE OF CONTENTS
 
PRODUCT INFORMATION
 
1. What is the Wemo® NetCam HD Wi-Fi Camera with Night Vision, F7D7602 for?
2. What are the different Wemo NetCam HD icons and their meaning?
3. What are the minimum system requirements to use the Wemo NetCam HD?
4. How are the lights around the Wemo NetCam HD lens used?
5. Does Wemo NetCam HD accept special characters?
6. Can I change my Wemo NetCam HD username?
7. How many cameras can I add to my Wemo NetCam HD Account?
8. What is the maximum video recording time of the Wemo NetCam HD?
 
SETUP AND CONFIGURATION
 
1. How do I set up my Wemo NetCam HD?
2. How do I use the Wemo NetCam HD camera viewer screen?
3. How do I take a snapshot from the Wemo NetCam HD live feed?
4. How do I turn ON the Wemo NetCam HD microphone?
5. How do I record videos from the Wemo NetCam HD live feed?
6. How do I mount the Wemo NetCam HD on the wall?
7. How do I restore the Wemo NetCam HD to default settings?
8. How do I retrieve my Wemo NetCam HD password?
9. How do I share my Wemo NetCam HD live feed?
10. How do I update the Wemo NetCam HD Camera Configuration?
11. How do I access the Wemo NetCam HD using a web browser?
12. How do I set up motion detection alerts for the Wemo NetCam HD?
13. How do I move or reposition my Wemo NetCam HD?
14. Is there a way to view the Wemo Netcam HD from the web on a laptop or desktop?
 
TROUBLESHOOTING
 
1. Why can't I access my Wemo NetCam HD when I'm on a different network?
2. Why am I not receiving motion detection alerts from my Wemo NetCam HD?
3. Why can't I see my Wemo NetCam HD in the mobile app?
4. Why can't I see my video feed after powercycling my Wemo NetCam HD?
5. What should I do if the Wemo NetCam HD only shows still images?
6. What are the error codes from the Wemo NetCam HD?
7. How do I remove an old Wemo NetCam device from my Wemo NetCam Account?

8. How do I reduce my Wemo NetCam HD Cloud+ Bandwidth use?
9. How do I delete videos from the iSecurity+ cloud service?
 
FIRMWARE UPDATE
 
1. How do I update the Wemo NetCam HD firmware?
2. Will this product automatically update drivers / software over the internet, or do these updates have to be done manually?
 

PRODUCT INFORMATION
 
1. What is the Wemo® NetCam HD Wi-Fi Camera with Night Vision, F7D7602 for?
 
The Wemo® NetCam HD Wi-Fi Camera with Night Vision, F7D7602 allows you to monitor your kids after school or watch your pet play right on your mobile device in vibrant 720p HD video.  The camera captures smooth video and crisp digital audio that makes you feel like you're right there with them.  With standard definition video quickly becoming obsolete, the Wemo NetCam HD ensures that you can take full advantage of your mobile device's high-definition video and audio capabilities.  Learn more about the Wemo NetCam HD’s functionality and features here.

2. What are the different Wemo NetCam HD icons and their meaning?
 
To learn about the Wemo NetCam HD status icons and descriptions, click here.
 
Check out the Wemo® NetCam HD Wi-Fi Camera with Night Vision, F7D7602 - Quick Help Guide for more information about the device.

3. What are the minimum system requirements to use the Wemo NetCam HD?

 
DevicesOS
Android™ smart phonesAndroid version 4.1 or above
iPhone®, iPad®, or iPod touch®iOS 8.0 or higher
 
4. How are the lights around the Wemo NetCam HD lens used?

The red lights surrounding the Wemo NetCam HD lens are Infrared LEDs used when viewing in black and white iSecurity+ mode.  When set to automatic, the IR lights will turn ON when luminance decreases to about 3 lux and turn OFF when luminance increases to about 8 lux.


NOTE:  Lux is the unit of measure used for luminance / brightness.

5. Does Wemo NetCam HD accept special characters?
 
Yes.  The Wemo NetCam HD accepts all special characters that may be used in a router’s Wi-Fi name (SSID) and / or password within the setup process.
 
Examples:  ~!@#$%^&*()_+`-=[]\;',./{}|:"<>?
 
6. Can I change my Wemo NetCam HD username?
 
No.  Once set, the username cannot be changed.  If you wish to use a new username, you have to create a new account.
 
7. How many cameras can I add to my Wemo NetCam HD Account?
 
You can add as many cameras as you want under your Wemo NetCam HD Account.  Make sure to name each camera uniquely.

8. What is the maximum video recording time of the Wemo NetCam HD?

The maximum video recording time of your Wemo NetCam HD is 4 minutes.
 

SETUP AND CONFIGURATION
 
1. How do I set up my Wemo NetCam HD?
 
To set up your Wemo NetCam HD, select your device setup instructions below:

2. How do I use the Wemo NetCam HD camera viewer screen?
 
To use the Wemo NetCam HD screen:
  • Press or touch the Camera icon to take a snapshot
  • Press the Record icon to record a video
  • Press the Microphone icon to enable it
 
3. How do I take a snapshot from the Wemo NetCam HD live feed?
 
If you want to take a snapshot while viewing live feed from your camera, follow these steps:

 
Step 1:  Tap the screen so the icons will appear.
 

Step 2:  Press the Camera icon to take a snapshot.
 
NOTE:  The photos will be saved in the default gallery of your device.  
 
4. How do I turn ON the Wemo NetCam HD microphone?
 
If you want to turn ON the Wemo NetCam HD's microphone while viewing live feed from your camera, follow these steps:

 
Step 1:  Tap the screen so the icons will appear.
 
Step 2:  Click on the Microphone icon to enable it

5. How do I record videos from the Wemo NetCam HD live feed?
 
If you want to record videos while viewing your live camera feed, follow these steps:

 
Step 1:  Tap the screen so the icons will appear.
 
Step 2:  Press the Record icon to start recording.

 
NOTE:  The recorded video will be stored in your device's default gallery.  
 
6. How do I mount the Wemo NetCam HD on the wall?
 
To properly mount the Wemo NetCam HD on the wall, follow these steps:

 
Step 1:  Unscrew the camera post from the base and remove the weight.
 
Step 2:  Attach the screws to the wall and hang the plate on the screws.
 
Step 3:  Align the base with the plate and screw on the camera post.

 
NOTE:  To avoid interference, don't place the Wemo NetCam HD close to your router or you can change the channel of your Wi-Fi on your router to reduce intermittent connection.  For more detailed instructions, click here.
 
7. How do I restore the Wemo NetCam HD to default settings?
 
To restore the Wemo NetCam HD to default settings, follow these steps:

 
Step 1:  Make sure that the Wi-Fi switch on the rear of the Wemo NetCam HD is on Setup mode (gear icon) or UP position.
 
Step 2:  Use a pin to press and hold the reset button for 20 seconds to restore the Wemo NetCam HD's default settings.

For more detailed instructions, click here.

8. How do I retrieve my Wemo NetCam HD password?
 
If you forgot your Wemo NetCam HD password, you can retrieve it by following these steps:

 
Step 1:  Tap the Forgot Login? link on the Wemo NetCam App login screen, or on the Wemo NetCam HD's web browser dashboard.
 
Step 2:  Type in your username and email address, and click Reset to begin the process of creating a new password.
 
9. How do I share my Wemo NetCam HD live feed?
 
To share your Wemo NetCam HD feed, visit https://netcam.belkin.com, log in to your account and follow the Wemo NetCam HD Feed Sharing Steps by clicking here.
 
10. How do I update the Wemo NetCam HD Camera Configuration?
 
Once you've connected to your Wemo NetCam HD, update each camera's configuration.  For step-by-step instructions, click here.
 
11. How do I access the Wemo NetCam HD using a web browser?
 
Aside from controlling your camera through the Wemo NetCam App, you can also access it via a web browser.  For step-by-step instructions, click here.
 
NOTE:  Any subscription services registered in the old account will not be transferred to the new account.
 
12. How do I set up motion detection alerts for the Wemo NetCam HD?
 
To set up the motion detection alerts feature, follow the Wemo NetCam HD Motion Detection Alerts Setup by clicking here.
 
13. How do I move or reposition my Wemo NetCam HD?
 
Once connected, you can move or reposition your Wemo NetCam HD into your preferred location.  Follow the steps below.

 
Step 1:  Unplug the Wemo NetCam HD from the power outlet.
 
Step 2:  Move the Wemo NetCam HD to your preferred location.
 
Step 3:  Connect the Wemo NetCam HD into a power outlet.
 
Step 4:  Wait for up to 5 minutes while the Wemo NetCam HD re-establishes a connection to the network and the NetCam App.
 
NOTE:  You will need to restore your Wemo NetCam HD to its factory default settings before moving it outside your Wi-Fi.  

14. Is there a way to view the Wemo Netcam HD from the web on a laptop or desktop?
 
Yes.  There is an option to view from the browsers.  To view your Wemo NetCam HD, open https://netcam.belkin.com on your web browser and fill in the username and password with your login credentials.
 

TROUBLESHOOTING
 
1. Why can't I access my Wemo NetCam HD when I'm on a different network?
 
If you're having trouble streaming video when away from your Wemo NetCam HD, try lowering your video quality settings from five to a lower number.  Video streaming is affected by the strength of the network your mobile device is connected to.  If this doesn’t work, run the setup process again.  To set up the camera using your iPhone® / iPad® / iPod touch®, click here.  If you’re using an Android™ device, click here.
 
2. Why am I not receiving motion detection alerts from my Wemo NetCam HD?
 
If you wish to receive motion detection emails from your Wemo NetCam HD, you must enable these email alerts though the Wemo NetCam site.  Learn how to set up motion detection alerts for Wemo NetCam HD by clicking here.  If you've set up motion detection alerts but aren't receiving them, check your Spam Inbox.  Your email server may treat these emails as spam.  To avoid this problem, add Belkin-NetCam@belkin.com to your contact list so future emails will be sent directly to your inbox.
 
3. Why can't I see my Wemo NetCam HD in the mobile app?
 
The Camera Device List of the NetCam App shows all the cameras that you have access to, whether they are online or offline.  A camera that is available will have a green icon next to it.  If you can't see your Wemo NetCam HD in the app, make sure that it is properly setup.  If you have multiple Wemo NetCams, make sure that they are associated to the same account.  For more information, click here.
 
4. Why can't I see my video feed after powercycling my Wemo NetCam HD?
 
After powercycling, give at least 3-5 minutes for the camera to register with the cloud server.  The camera may still appear as online because the NetCam App cannot immediately detect when the camera is turned OFF.  If the camera has been turned OFF or is unable to register with the cloud server, it will show offline in the NetCam App after 4-5 minutes.
 
5. What should I do if the Wemo NetCam HD only shows still images?
 
If the Wemo NetCam HD only shows still images, make sure that the Wi-Fi switch on the rear of the NetCam is on Setup mode (gear icon) or UP position.  Then, use a pin or a similar item to press and hold the Reset button for 20 seconds to restore the Wemo NetCam HD's original settings.  After restoring the settings to default, use the following steps to set up the camera again:
6. What are the error codes from the Wemo NetCam HD?
 
These are the error codes corresponding to the issues you may encounter with your Wemo NetCam HD. 
 
Error codes:
  • 0x10 - doesn't connect to our camera
  • 0x11 - doesn't get IP
  • 0x12 - fails to resolve “server.seedonk.com”
  • 0x13 - fails to ping IP of “server.seedonk.com"
7. How do I remove an old Wemo NetCam device from my Wemo NetCam Account?

If you would like to remove an old Wemo NetCam device from your Wemo NetCam Account, reset the device.  To know more about resetting your Wemo NetCam HD, click here.


8. How do I reduce my Wemo NetCam HD Cloud+ Bandwidth use?

When using Cloud+ Premium Services, your Wemo NetCam or Wemo NetCam HD uses more bandwidth than it usually does.  The bandwidth is used when clips are uploaded to the web.  To completely disable automatic uploading, you can disable the iSecurity+ Premium Services in the Cloud+ Settings section of your camera settings.  Your camera will no longer save video to the cloud.

NOTE:  If your internet subscription has limited monthly bandwidth usage and you would like to decrease your camera's bandwidth usage you can change the sensitivity of your Wemo NetCam HD's motion detection.  To learn how, click here.


9. How do I delete videos from the iSecurity+ cloud service?

Videos stored on the cloud last for a maximum of 14 days before they are auto deleted by the system.  If you would like to manually delete video clips, click here for more information.


FIRMWARE UPDATE
 
1. How do I update the Wemo NetCam HD firmware?
 
Updating your Wemo NetCam HD firmware may be required especially if you are having issues with the current firmware version of the device.  For detailed firmware update instructions, click here.
 
2. Will this product automatically update drivers / software over the internet, or do these updates have to be done manually?
 
No, the updates must be done manually.

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