Belkin lifetime warranties
At various times during the period between about June 2016 and June 2017, Belkin supplied certain products in Australia with a manufacturer’s warranty expressed as either a ‘lifetime warranty’ or ‘limited lifetime warranty’ on or in the product packaging, in circumstances where Belkin had a policy of repairing or replacing these products pursuant to the warranty only within a period of 5 years from the date of purchase.
While Belkin provided information on its website in relation to at least some of the Lifetime Warranty Products stating that ‘lifetime warranty’ referred to the life of the product and it had ‘determined that the reasonable life span of this product [was] 5 years from the date of [the consumer’s] purchase of the product’, some consumers would have understood ‘lifetime’ to mean the warranty applied for the lifetime of the purchaser or a period greater than five years.
The Australian Competition and Consumer Commission (ACCC) has raised concerns that Belkin may by this conduct have contravened certain provisions of the Australian Consumer Law.
Belkin now wishes to advise customers that it will honour the ‘lifetime warranty’ or ‘limited lifetime warranty’ offered with these products for the lifetime of the original purchaser, subject to proof of purchase. Belkin has provided a court enforceable undertaking to the ACCC to confirm this commitment.
If you have any queries about a product you have purchased with a ‘lifetime warranty’ or ‘limited lifetime warranty’, please contact Belkin on 1300 235 546 (1300BELKIN).