Product Support

Tutorials & Troubleshooting

• Troubleshooting Issues with the @TV Remote
• I Can't Connect to My @TV Remotely
• @TV - User Guide
• Why Does There Appear to be a Conflict with Skype When Uninstalling @TV?
• Picking a Location for @TV
• How Do I Set Up Static IP on @TV?
• @TV Quick Setup Guide
• @TV Program Recording Limitations with Your Phone

• What to Do If Your Set Top Box Isn't Listed in the @TV Setup
• @TV - User Guide
• Frequently Asked Questions (FAQs) About @TV
• Troubleshooting Tips for @TV
• Why Can't I Access @TV on My HTC Phone that Uses Sense?
• @TV Video
• What Do I Do If I Forgot My @TV's Password?
• Download the @TV Software

• Is it Possible to Have Multiple Users on My @TV Connection?
• @TV - Keyboard Shortcuts for Windows
• How Do I Make @TV Learn My Remote Commands?
• How Do I Tune Channels on @TV to Work with My Set-Top Box?
• Recording Programs with @TV
• @TV Advance Setup Mode is Unable to Name Ad-Hoc Network Name
• How Do I Avoid Frequent Dropped @TV Connections?
• How Do I Port Forward My Router for Use With @TV Plus?

• Do I Need to Configure My Router to Use @TV?
• Does @TV Work on an iPad and iPod Touch?
• Can I Use @TV With Satellite Internet Service?
• Can the Output from an HD Antenna Be Used for @TV?
• Do I Need to Use Static IP With @TV?
• How Do I Improve the @TV Screen Quality on a PC?
• Can @TV Be Viewed in High Definition (1080/720p etc.)?
• Pausing Live TV With the @TV

• How Do I Change the Volume on My @TV?
• I'm Getting a 'Not Responding' Message When I Try to Launch the @TV Player
• I'm Not Getting Sound From My @TV
• Requirements for Running @TV on Your Device
• I'm Connected to the @TV Player But Don't See a Picture
• I Have Multiple Options for Service Provider During @TV Setup, Which Do I Choose?
• @TV Working with a 3rd Party DVR (like Tivo)
• How Do I Find the Model Number on My Cable Box?

• I Can’t Seem to Get the @TV IR Blaster to Work with My Satellite or Cable Box
• Adding Missing Commands to Your @TV Remote Control
• Do I need Administrator Privileges to Install @TV?
• Why are Some Channels Not Working When Using an HDMI Connection?
• Is My Password for @TV Case Sensitive?
• Why Are Some Buttons Grayed Out on My @TV Remote?
• Using @TV From Abroad
• Resetting Your @TV Box

• Why can't I record my @TV directly to an IPhone 4 over 3G?

Downloads

• @TV - Software

Documents

• Current Firmware Update
• DOWNLOAD the @TV Mac Setup Software
• DOWNLOAD the @TV PC Setup Software
• @TV - User Manual
• Administrator Privileges are Required to Set Up @TV
• Some Common @TV Fixes
• Web Security Advisory Response
• *** NEW - @TV - Quick Install Guide ***

• DOWNLOAD for Mobile @TV Apps