Your product's model number and version can usually be found on a sticker located on the product like this example. For a router, the sticker will be on the bottom. For more examples, click here.
For additional support beyond the Complimentary Assisted Technical Support time period or for assistance on advanced features beyond basic support, please call 877-318-6620.
Direct Connect is designed for in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This single incident offering is perfect for those customers who don’t want to, or who have difficulty, doing the actions requested by the agent. This offering includes:
Direct Connect Unlimited* is designed for those in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This offering allows unlimited* remote sessions, perfect for those customers who desire to have the comfort of knowing they can contact us and have additional remote sessions for the remaining length of their products limited hardware warranty. This offering includes:
* = Unlimited means the customer receives unlimited remote sessions during the remaining time of the Limited Hardware Warranty time period. Once the product is out of its Limited Hardware Warranty, Direct Connect Unlimited expires as well.
Talk with one of our expert phone technicians. They’ll help you set up or troubleshoot your home network over the phone. We’ll make our best effort to resolve your problem.
Restrictions Apply. For more information, or to purchase, please call 877-318-6620.
Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 support phone calls within a six-month period (whichever comes first). That means you can call back up to five times within six months for no additional charge.
Thank you for your interest in Install’s In Home Support Offering, please review the information below for additional information. If you have further questions, or would like to purchase, please call 877-318-6620 to talk to one our expert and knowledgeable agents.
In Home Support provided by Installs inc, LLC, a company with which Cisco has contracted to provide this support.
1. New Home Network Installation
This support offering is priced at $149.99.
This offering provides for the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.
The technician will:
Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.
Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.
2. Troubleshoot or Adding a New Device to an Established Network
This support offering is priced at $129.99
This offering provides troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.
Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.
Belkin Limited Warranty covers your Belkin Product against defects in materials and workmanship with Complimentary Assisted Technical Support for basic support to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer).