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For additional support beyond the 90 days of Complimentary Assisted Technical Support or for assistance on advanced features beyond basic support, please call 877-318-6620.
The Support Protection Plan (SPP) offering upgrades your Complimentary Assisted Technical Support (CAS) from 90 to 365 days. This allows your Assisted Technical Support to mirror the 1-Year Limited Hardware Warranty of your new Belkin hardware.
This support offering, along with upgrading your Assisted Technical Support for a full year, also provides support for up to five computers on your home network. And it’s provided by whatever method you prefer — toll-free telephone, Remote Access or even with our Online Chat agents. It’s all included, even if all you want to do is call in and make sure your network is configured to be as fast and secure as possible…for a full year.
For less than $20, you have the peace of mind to know that your Belkin device is covered with our award-winning Assisted Technical Support at no additional charge for up to a full year.
Already have your Belkin Device and interested in this offering? Call 877-318-6620 to see if you qualify.
Talk with one of our expert phone technicians. They’ll help you set up or troubleshoot your home network over the phone. We’ll make our best effort to resolve your problem.
Restrictions Apply. For more information, or to purchase, please call 877-318-6620.
Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 support phone calls within a six-month period (whichever comes first). That means you can call back up to five times within six months for no additional charge.
Thank you for your interest in Install’s In Home Support Offering, please review the information below for additional information. If you have further questions, or would like to purchase, please call 877-318-6620 to talk to one our expert and knowledgeable agents. In Home Support provided by Installs inc, LLC, a company with which Cisco has contracted to provide this support.
1. New Home Network Installation
This support offering is priced at $149.99.
This offering provides for the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.
The technician will:
Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.
Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.
2. Troubleshoot or Adding a New Device to an Established Network
This support offering is priced at $129.99
This offering provides troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.
Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.
Belkin Limited Warranty has two elements: The first element covers your Belkin Product against defects in materials and workmanship for 1 year (90 days for refurbished product), while the second element provides Complimentary Assisted Technical Support for 90 days for basic support to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer).