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Technical Premium Support

For additional support beyond the 90 days of Complimentary Assisted Technical Support or for assistance on advanced features beyond basic support, please call 877-318-6620.

Support Protection Plan

The Support Protection Plan (SPP) offering upgrades your Complimentary Assisted Technical Support (CAS) from 90 to 365 days. This allows your Assisted Technical Support to mirror the 1-Year Limited Hardware Warranty of your new Belkin hardware.

This support offering, along with upgrading your Assisted Technical Support for a full year, also provides support for up to five computers on your home network. And it’s provided by whatever method you prefer — toll-free telephone, Remote Access or even with our Online Chat agents. It’s all included, even if all you want to do is call in and make sure your network is configured to be as fast and secure as possible…for a full year.

For less than $20, you have the peace of mind to know that your Belkin device is covered with our award-winning Assisted Technical Support at no additional charge for up to a full year.

Already have your Belkin Device and interested in this offering? Call 877-318-6620 to see if you qualify.

Phone Connect

Talk with one of our expert phone technicians. They’ll help you set up or troubleshoot your home network over the phone. We’ll make our best effort to resolve your problem.

  • One-time technical support phone call (no time limit)
  • Our knowledgeable technician will try to resolve your problem
  • One-time Phone Connect call: $29.99

Restrictions Apply. For more information, or to purchase, please call 877-318-6620.

Phone Connect-6

Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 support phone calls within a six-month period (whichever comes first). That means you can call back up to five times within six months for no additional charge.

  • Up to 6 technical support phone calls for six months (whichever comes first, starting on the date of your first call)
  • Program covers a single device
  • Our expert agents will try to resolve your problem
  • Up to 6 calls or six months (whichever comes first): $39.99

Restrictions Apply. For more information, or to purchase, please call 877-318-6620.

In-Home Support

Have a more complex home network, or just want to have the peace of mind that your entire home network is set up and configured by a professional technician? Maybe you have some third party devices such as a game console, or a new Network-enabled DVD player or TV? Then our In-Home Support offering is an option you should look at. With this service offering, a professional technician will come to your home for an in-person visit at a conveniently set appointment time. Once at your home, they will be able to use their networking expertise to set up or troubleshoot your particular home network environment.

  • A Professional Technician comes to your home at a pre-set appointment time
  • Two offerings: Installation of a New Home Network or Troubleshooting an Existing Home Network
  • Connect up to two devices (option to add additional devices available for an additional charge)
  • In-Home Support is provided by Installs Inc, LLC, a company Belkin has contracted to provide this support.

Restrictions apply. For more information, please click here.

NEW HOME NETWORK INSTALLATION: $149.99

This offering includes the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.

The technician will:
  • Install or verify the installation of the modem and router, drivers and protocols on the computer that will connect to the Internet, either wired or wireless.
  • Enable print and file sharing on up to two devices, which will allow you to share files between the networked systems, and print from either location.
  • Provide a checklist-driven basic review of completed work, including: Hardware review, sharing files between systems (if applicable), demonstrate how to enable WEP/WPA security key, and appropriate documentation procedures.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary. Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:
  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PCs must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician cannot complete the work, then the customer will be charged a service call.

TROUBLESHOOTING OR ADDING A NEW DEVICE TO AN ESTABLISHED NETWORK: $129.99

This offering includes troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.

The technician will:
  • Do one of the following two options:
    1. Troubleshoot the router to include all wired connections, wireless connections, and WEP/WPA security key, or
    2. Connect up to two devices, wired or wireless, to an existing functioning network.
  • Provide a checklist-driven basic review of completed work.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary. Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:
  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PCs must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician cannot complete the work, then the customer will be charged a service call.

Thank you for your interest in Install’s In Home Support Offering, please review the information below for additional information. If you have further questions, or would like to purchase, please call 877-318-6620 to talk to one our expert and knowledgeable agents.

In Home Support provided by Installs inc, LLC, a company with which Cisco has contracted to provide this support.

1. New Home Network Installation

This support offering is priced at $149.99.

This offering provides for the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.

The technician will:

  • Install or verify the installation of the modem and router, drivers and protocols on the computer that will connect to the Internet, either wired or wireless.
  • Enable print and file sharing on up to two devices, which will allow you to share files between the networked systems, and print from either location.
  • Provide a checklist-driven basic review of completed work, including: Hardware review, Sharing files between systems (if applicable), demonstrate how to enable WEP/WPA security key and appropriate documentation procedures.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.

2. Troubleshoot or Adding a New Device to an Established Network

This support offering is priced at $129.99

This offering provides troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.

The technician will:

  • Do one of the following two options:
  1. Troubleshoot the router to include all wired connections, wireless connections, and WEP/WPA security key, or
  2. Connect up to two devices, wired or wireless, to an existing, functioning network.
  • Provide a checklist-driven basic review of completed work.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.

Belkin Limited Warranty

Belkin Limited Warranty has two elements: The first element covers your Belkin Product against defects in materials and workmanship for 1 year (90 days for refurbished product), while the second element provides Complimentary Assisted Technical Support for 90 days for basic support to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer).