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Technical Premium Support

For additional support beyond the Complimentary Assisted Technical Support time period or for assistance on advanced features beyond basic support, please call 877-318-6620.”

Direct Connect

Direct Connect is designed for in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This single incident offering is perfect for those customers who don’t want to, or who have difficulty, doing the actions requested by the agent. This offering includes:

  • One-time remote session
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • One-time Direct Connect Session: $9.99

Direct Connect Unlimited

Direct Connect Unlimited* is designed for those in warranty customers who desire expedited setup or issue resolution while taking a more “hands off” approach to their tech support call. This offering allows unlimited* remote sessions, perfect for those customers who desire to have the comfort of knowing they can contact us and have additional remote sessions for the remaining length of their products limited hardware warranty. This offering includes:

  • Unlimited* remote sessions during warranty period
  • Our knowledgeable technician to help resolve your problem
  • Includes a money-back guarantee
  • Unlimited* Direct Connect Sessions: $19.99

* = Unlimited means the customer receives unlimited remote sessions during the remaining time of the Limited Hardware Warranty time period. Once the product is out of its Limited Hardware Warranty, Direct Connect Unlimited expires as well.

Phone Connect

Talk with one of our expert phone technicians. They’ll help you set up or troubleshoot your home network over the phone. We’ll make our best effort to resolve your problem.

  • One-time technical support phone call (no time limit)
  • Our knowledgeable technician will try to resolve your problem
  • One-time Phone Connect call: $29.99

Restrictions Apply. For more information, or to purchase, please call 877-318-6620.

Phone Connect-6

Have you ever thought of that perfect question just after you hang up with the service technician? With Phone Connect-6, that’s not a problem. Phone Connect-6 lets you make up to 6 support phone calls within a six-month period (whichever comes first). That means you can call back up to five times within six months for no additional charge.

  • Up to 6 technical support phone calls for six months (whichever comes first, starting on the date of your first call)
  • Program covers a single device
  • Our expert agents will try to resolve your problem
  • Up to 6 calls or six months (whichever comes first): $39.99

Restrictions Apply. For more information, or to purchase, please call 877-318-6620.

Thank you for your interest in Install’s In Home Support Offering, please review the information below for additional information. If you have further questions, or would like to purchase, please call 877-318-6620 to talk to one our expert and knowledgeable agents.

In Home Support provided by Installs inc, LLC, a company with which Cisco has contracted to provide this support.

1. New Home Network Installation

This support offering is priced at $149.99.

This offering provides for the installation of a home wireless network to an existing broadband account and the connection of up to two wired or wireless devices. The option to add additional devices is available for an additional charge.

The technician will:

  • Install or verify the installation of the modem and router, drivers and protocols on the computer that will connect to the Internet, either wired or wireless.
  • Enable print and file sharing on up to two devices, which will allow you to share files between the networked systems, and print from either location.
  • Provide a checklist-driven basic review of completed work, including: Hardware review, Sharing files between systems (if applicable), demonstrate how to enable WEP/WPA security key and appropriate documentation procedures.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-2 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.

2. Troubleshoot or Adding a New Device to an Established Network

This support offering is priced at $129.99

This offering provides troubleshooting of an existing and previously functioning broadband account OR connecting up to two devices (wired or wireless) to an existing, functioning network. This may include obtaining the necessary Internet Service Provider (ISP) settings from you, and/or confirming your system and ISP passwords.

The technician will:

  • Do one of the following two options:
  1. Troubleshoot the router to include all wired connections, wireless connections, and WEP/WPA security key, or
  2. Connect up to two devices, wired or wireless, to an existing, functioning network.
  • Provide a checklist-driven basic review of completed work.

Because each situation is unique, there is no set time to complete this support. Typically technicians are onsite at the customer’s location between 1-1.5 hours. Please keep in mind though, because each specific job is unique, the actual time that the technician will be onsite may vary.

Prior to leaving, the technician will obtain customer sign-off on the work order after the basic review of completed work.

Customer Responsibilities:

  • An adult over the age of 18 must be present during the entire time the technician is onsite.
  • Customer must provide all equipment and cables needed for the installation.
  • All equipment/PC’s must be in working order, free of viruses, with a bootable operating system.
  • An existing broadband account must be available and working properly, including any hardware that is currently in the home such as a modem, router or access point.
  • Customer must also be able to provide (if necessary) any ISP settings and passwords, as well as any system passwords.
  • If technician arrives at the home and determines that these responsibilities are not met such that the technician can not complete the work, then the customer will be charged a service call.

Belkin Limited Warranty

Belkin Limited Warranty covers your Belkin Product against defects in materials and workmanship for 1 year (90 days for refurbished product) with Complimentary Assisted Technical Support for basic support to get your hardware up and running. Complimentary Assisted Technical Support includes technical support (by phone) and live chat (through your computer).