Product Support

Tutorials & Troubleshooting

• WEMO Insight - Getting to know
• WEMO Safety Tips
• WEMO Insight Switch - Setup requirements
• How to control your Nest Thermostat using your WEMO App
• How to deauthorize your Nest Thermostat from your WEMO Network
• Setting up the WEMO Insight Switch, WEMO Switch and WEMO Switch + Motion
• How to set up your Nest Thermostat to work with WEMO
• WEMO Setup

• How to control your WEMO devices with your Nest Thermostat using rules
• The difference between WEMO Switch and WEMO Insight
• WEMO (all products) - Remote Access
• Wi-Fi keeps disconnecting when trying to set up the WEMO NetCam or other WEMO devices using an Android™ device
• WEMO - Update firmware
• How to reset or restore my WEMO to factory default
• Common issues with WEMO devices
• Unable to see my device using the Remote Access feature in the WEMO App

• How to delete a rule in the WEMO App using Apple devices
• WEMO Troubleshooting tips - All products
• What should I do if I lost Remote Access to my WEMO?
• WEMO (all products) - "Not Detected" message when using Remote Access
• WEMO device not in App
• How to connect your WEMO Devices to your Amazon Echo
• What do the indicator lights on my WEMO devices mean?
• WEMO General - Dual-Band Router issues

• How to resolve WEMO firmware update error
• Navigating the WEMO App
• Setting the usage summary on your WEMO Insight
• WEMO General - Connecting to wireless range extender or access point
• WEMO Baby App - Adjusting Background Noise
• MAC Address Filtering
• IFTTT - Setup and usage
• Troubleshooting your WEMO connection to the Wi-Fi network

• WEMO products - User Guides
• WEMO keeps turning ON after midnight
• How to rename and change device icon image in the app
• WEMO App - Force Close
• WEMO (all products) - Creating rules
• WEMO Insight Switch indicator lights
• Why does my new WEMO keep prompting me to update its firmware?
• Android™ smart device keeps disconnecting while setting up WEMO

• Getting to know WEMO App version 1.9 and 1.9.1
• How to create and edit a WEMO Group for your Amazon Echo
• Creating the Away Mode rule
• Setting up By time, sunrise or sunset rules on the WEMO App
• Setting up rule to turn my WEMO devices ON or OFF using the Auto-Off Timer
• Can my WEMO App control WEMO devices in different homes or multiple networks?
• WEMO Insight power monitoring and sensor input
• How to control your WEMO Devices using your Amazon Echo

• Setting up a rule to turn my WEMO devices ON/OFF using the motion sensor
• Setting up Sensing power rule on the WEMO Insight
• Reconnecting the WEMO after replacing the router or changing the router settings

Common Questions

• WEMO Insight Frequently Asked Questions
• WEMO and Apple HomeKit™ integration - A long overdue update
• WEMO and Amazon Echo Frequently Asked Questions
• Belkin US Warranty Replacement Program
• WEMO Products Warranty
• When using iCloud on iOS devices

Documents

• WEMO and Security