TrueClear Pro APPLICATION SYSTEM FAQs

Customer Issues

Q: What if the phone is damaged before I apply the screen protector?

A: Thoroughly inspect phone and point out any damage to the customer. We do not recommend applying a screen protector to a cracked or damaged screen.

Q: What if a customer wants a screen protector on a phone we don’t support?

A: Currently, we support Apple iPhone (4/4s, 5/5s/5c, 6/6 Plus and 6s/6s Plus), Samsung Galaxy (S4, S5 and S6) and Samsung Note (4 and 5) phones. Note the requested make and model of the phone in your notebook for the alpha test.

Q: What do I do if the machine breaks or scratches a customer’s phone?

A: Belkin will replace any phone damaged by our machine. If this happens, please contact us at trueclearpro@belkin.com or (844) 435-7559.

Q: What if the customer doesn’t like the screen protector application?

A: Offer to reapply it at no cost.

Q: What if the customer wants a refund?

A: Remove the screen protector, clean the phone, and give the customer a refund ticket to redeem at the register. The screen protector return policy is the same as the host store.

Screen Protector Issues

Q: How do we get more screen protectors when we run out?

A: Contact us at trueclearpro@belkin.com or (844) 435-7559.

Q: What if a screen protector rips or breaks?

A: Discard it and apply a different one. Note any defective merchandise and keep all scrap and defective screen protectors to quantify yield. Please count scrap and defective screen protectors at the end of each day.

Q: What if the screen protector didn’t apply correctly?

A: Remove it, discard it, and apply a different one. Keep all scrap and defective overlays to quantify yield. Please count scrap and defective screen protectors at the end of each day.

Q: What if the screen protector isn’t case compatible or is damaged by a case application?

A: The TrueClear® screen protector might not work with every case. If the customer’s case causes the screen protector to peel, remove and discard it. Either refund the customer or offer to apply another.

Machine Issues

Q: What if I can’t find a part to a machine?

A: Contact us at trueclearpro@belkin.com or (844) 435-7559.

Q: What if there is something wrong with the machine?

A: Visually inspect machine to look for jams or broken parts. Carefully remove any jams. If you need to replace broken parts, contact us at trueclearpro@belkin.com or (844) 435-7559.

Q: What if the machine breaks or scratches a customer’s phone?

A: Belkin will replace any phone damaged by our machine. If this happens, contact trueclearpro@belkin.com or (844) 435-7559

Q: What if a phone doesn’t fit into the machine?

A: Currently, we support Apple iPhone (4/4s, 5/5s/5c, 6/6 Plus and 6s/6s Plus), Samsung Galaxy (S4, S5 and S6) and Samsung Note (4 and 5) phones. If a white iPhone 5s is in a cold environment, it might not fit. Wait until room and machine warm to 68–70 degrees F/20–21 degrees C and try inserting the phone again.