Belkin Ltd

Support Centre

Product Centre

Product Recall

Return Material Authorisation (RMA) Requests

At Belkin, we make every attempt to provide our customers with the very best possible service.

To request an RMA (for an eventual product replacement) please follow the process as set out below carefully:

If you are a Belkin product End User:

Please do one of the following:

a. Click here to request an RMA number online
b. Call the telephone number below to request an RMA (lines for RMA requests are open 08:30 - 17:30 GMT Monday to Friday) c. Contact Belkin via Live Chat http://www.belkin.com/chat/?redir=cs

Belkin Customer Support Telephone Number:
Phone # 0044 (0)845 607 7787

If you are a direct Belkin customer (you have an account to buy directly from Belkin):

Please contact your sales account manager directly or call the following regional offices:

Belkin Ltd (United Kingdom) 08:30 to 17:30 GMT Monday to Friday
Telephone: 0044 (0)1933 352 000 - then option 1 for Sales Department
Fax: 0044 (0)1933 312 000

Belkin Components B.V. (Netherlands & other European/Eastern European/Middle-East countries) 08:30 to 17:30 CET Monday to Friday
Telephone: 0031 (020) 654 7300 - then option 2 for Sales Department
Fax: 0031 (020) 654 7349

Belkin Components GmbH (Germany & German speaking countries) 08:30 to 17:30 CET Monday to Friday
Telephone: 0049 (089) 1434 05 0 - then the extension of your dedicated sales representative
Fax: 0049 (089) 1434 05100

Belkin Components SAS (France) 08:30 to 17:30 CET Monday to Friday
Telephone: 0033 (01) 345814 - then the extension of your dedicated sales representative
Fax: 0033 (01) 3946 6289

Warranty Information

Belkin warrants every Belkin product to be free from defects in material and workmanship under normal use for the warranty period that applies to the particular Belkin product you have purchased. To find the length of the warranty and other specific warranty details, including the scope of Belkins' warranty and limitations on Belkins' liability to you, please refer to the "Warranty Information" section of your product's User Guide. Physical damage, misuse and natural disaster are not covered by the warranty.

Warranty Replacement Procedure

If you think your Belkin product is faulty please contact our 24 hour technical support centre.
A technical support agent will carry out troubleshooting to confirm whether the product is defective. If so, the following information will be required:
- Customer contact information
- Product model and serial number
The technical support agent will provide you with a ticket number. Please be sure to write this down in case any future reference is required.
Customer services will then get in contact either via email or by post to provide you information on the returns procedure.
When returning the defective unit do not include manuals, software, cables, modules, or mounting brackets. BELKIN only replaces the defective unit and power supply (if applicable) and will not return other accessories. These include items returned in error.
Use the 1st class prepaid label (sent from customer services) to return the defective product and its power supply, if it has an external power supply, to Belkin Ltd.
The replacement product is shipped to you again at no cost via one of our couriers.

IMPORTANT INFORMATION:

Products returned without the prepaid label and RMA number cannot be processed and will be returned to sender
Do not ship the defective product to BELKIN before contacting technical support

Questions & Answers


What is Belkin Limited Warranty?	Show/Hide
The Belkin limited warranty is displayed on the product packaging and on the Belkin website. Please refer to this for further information. Belkin limited warranty products e.g. 2 or 3 years require a proof of purchase/invoice/receipt before the replacement procedure can begin. Unfortunately without proof of the purchase or delivery date, in the case of limited warranty products, a replacement will not be issued under any circumstance. All our routers and adaptors have the Belkin lifetime warranty.


How do I return my Belkin product?	Show/Hide
You may be able to return your Belkin product to the place where it was purchased. Every store has a return time period. If you return your Belkin product within the time period designated by the retail store, online store, or other reseller (typically 30 days), you may receive store credit or reimbursement, depending on that reseller's policy on returns and exchanges. Belkin is not responsible for in-store returns or exchanges.


My Belkin product isn't working and the deadline for the reseller return policy has passed.	Show/Hide
If you have trouble with your Belkin product during the warranty period for that product, first visit Belkin product support online. There you will find frequently asked questions, free software for download, and a knowledge base to assist you and answer your questions. For the majority of products there is step-by-step assistance and troubleshooting.


How do I contact Belkin Technical Support?	Show/Hide
If Belkin Customer Services were unable to resolve your product issues they will transfer you to Belkin Technical Support. Technical support can be reached by E-mail, telephone or chat 0044 (0)845 607 7787 (option 2) and have the prepared the following information: Your Name Day time telephone number Email Address Model number of your Belkin product Description of how you installed and set up your Belkin product Description of your technical difficulty


How will Belkin Technical Support help me?	Show/Hide
One of our professional technicians will work to resolve your issue and help get your Belkin product up and running. The Belkin technician will determine whether the difficulty is the result of the Belkin product and whether your product contains a defect. If your problem cannot be resolved, Belkin Technical Support will provide a ticket # that is used to create an RMA for the Warranty Return process by customer services. This number will enable you to exchange your merchandise to Belkin for a working product.


Belkin Technical Support determined my Belkin product is defective and has given me a ticket #. What do I do now?	Show/Hide
Customer services will get in contact within 48 hours regarding the returns procedure. Please have proof of purchase available. Contact customer services to check status of replacement on: Belkin Customer Support Telephone Number: 0044 (0)845 607 7787 (option 1) Email or chat


Do I need to send the box, manuals, disks and power adapter when returning to Belkin?	Show/Hide
Please send only the defective unit and the power adapter. If your product includes an adaptor as part of a bundle, do not include these in your shipment.


Who is responsible for shipping?	Show/Hide
To Belkin: Belkin customers will have a pre paid label sent to them so that they can return there faulty Belkin product free of charge. From Belkin: UK and Europe - Belkin will ship the replacement unit to you via one of our couriers.


What is the turn-around time for Belkin to return a replacement product?	Show/Hide
Belkin will ship a replacement product to the address you provide up to 5 business days after receiving your defective product and is based on replacement product availability. Please obtain a proof of posting for any item that you send to us.


Can Belkin determine if my unit is under warranty from the product serial number or my registration of the product?	Show/Hide
No. Your product warranty depends on when you purchased your unit and whether you have a proof of purchase (receipt, invoice or packing slip). Belkin Customer Services requires your proof of purchase in order to verify your product is under warranty.


How do I upgrade my Belkin product for a better one?	Show/Hide
Belkin do not offer refunds or product upgrades. Belkin will replace defective products for the same product only, as stated under the warranty.


What is the procedure for a refund?	Show/Hide
Refunds can only be provided by the Belkin reseller within the period of time the reseller allows. Belkin do not provide refunds. No exceptions.


If I am located near Belkin, can I return my product in person?	Show/Hide
Belkin do not accept walk-ins by members of the general public. Belkin requires all returned merchandise to be shipped to Belkin. No exceptions.


Is damage from a thunderstorm covered under the Belkin warranty?	Show/Hide
Belkin warranty does not cover natural disasters. Belkin recommends you plug your product in to a surge protector before use.


How do I check the status of my Claim? – (UPS or surge related Claims only)	Show/Hide
Please contact customer services by phone, chat or email quoting your claim number and agent allocated to your case.


How do I contact the Return Merchandise Authorization (RMA) Department?	Show/Hide
To reach the RMA/Customer Service Department you can email a request for information to RMA/Service Department or contact by telephone 0044 (0)845 607 7787 (option 1) between the hours of 8.30am to 5.30pm Monday to Friday. Via chat. Technical support are available 24 hours a day, 7 days a week.


Once my unit is replaced, does my warranty start all over?	Show/Hide
No, your warranty continues from the original date of purchase.

Thank you for choosing Belkin