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FAQ

Q: I have one of the recalled SurgeMaster surge protectors. Should I stop using it?

A: Belkin urges you to stop using your SurgeMaster and order a replacement surge protector immediately.

Q: Will Belkin contact me if I have one of the recalled SurgeMaster surge protectors?

A: Belkin will send an email to customers that purchased directly through Belkin online and will notify all resellers. We encourage all customers to check their model number and manufacture date even if they do not hear directly from Belkin.

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SurgeMaster Exchange

Identifying your SurgeMaster Product Code

Belkin has determined that certain SurgeMaster surge protectors manufactured by Powertech Industrial Co., Ltd. of Taiwan pose a safety risk that may result in the rotating plug molding and housing parts cracking or detaching from the plug assembly in rare circumstances.

The affected SurgeMaster surge protectors were sold from January 2003 through December 2003. Affected model numbers are F9G930-10, F9G930-v10, F9G930-10-W, F9G930G-CL and F9G930-10-SN.

Please note that only units manufactured in 2003 are subject to this recall. In addition, grey units, model F9G930-10-GRY and F9G930fc10G-CL, are not subject to this recall.


Belkin is voluntarily recalling the affected surge protectors and has initiated an exchange program to provide eligible customers with a new replacement surge protector, free of charge. This program is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC).

Identifying your Surgemaster surge protector

Please use the image on the right to identify the surgemaster manufacture date.

On the back of the unit you will notice identification wheels. In the identification wheel there is a triangle pointing to a number. If a triangle is pointing to 03 in any of the wheels and your model number is affected please order a replacement surge protector immediately.

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