Q: I have one of the recalled SurgeMaster surge protectors. Should I stop
A: Belkin urges you to stop using your SurgeMaster and order a replacement
surge protector immediately.
Q: Will Belkin contact me if I have one of the recalled SurgeMaster surge
A: Belkin will send an email to customers that purchased directly through
Belkin online and will notify all resellers. We encourage all customers to check
their model number and manufacture date even if they do not hear directly from Belkin.
Q: How do I get a replacement surge protector?
A: To order your replacement surge protector, visit
Q: How long will it take to receive a replacement surge protector from Belkin?
A: It will take approximately 7 to 9 business days for your replacement s
to arrive, after Belkin receives your recalled SurgeMaster surge protector. Shipping
time may vary due to availability of your replacement surge protector.
Q: Can I go to a Retail store that sells Belkin surge protectors to exchange
my recalled SurgeMaster?
A: The SurgeMaster exchange program is being conducted through the SurgeMaster
exchange website at http://www.belkin.com/support/surgemaster/exchange.
If you do not have access to the website, please email Belkin at
firstname.lastname@example.org for further assistance.
Q: Do I have to return my recalled SurgeMaster before I can receive a replacement
A: Yes, Belkin will provide a pre-paid shipping label and instructions to
return your recalled SurgeMaster to Belkin. Once we receive the recalled SurgeMaster
a replacement will be sent out.
Q: I've never had any problems with my SurgeMaster. Should I have it replaced?
A: Yes. In the interest of safety, all recalled surge protectors should be
replaced. Please check your SurgeMaster to see if it qualifies for the surge protector
Q: I represent a group with several of the recalled SurgeMaster surge protectors.
Is it necessary for each user to contact Belkin separately?
A: Belkin suggests that you call your Belkin account manager to facilitate
the surge protector replacements for a large group. Of course, individuals can use
the Belkin website to obtain the replacement batteries.