Belkin Bulldog Plus - Frequently Asked Questions
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Which version of the software should I use?

The Belkin UK Support site offers two versions of the software for Windows, version 3.2.19 and version 4.0.2. The 3.2.19 version has proven itself over years as a very solid piece of software, version 4.0.2 is relatively new, it is the only version though that has been officially tested for compatibility with Windows Vista. If you are using Vista, you should use version 4 of the Bulldog software. If you are using Windows XP or earlier, there is no reason to update the software. There are no new features in version 4, on the contrary one of the features of the software has been dropped: version 4 does not save open files when the computer is shut down.

 

Does the software work on WIndows XP 64-bit and/or Windows Vista

In a word: Yes. Things that do not work on 64-bit versions of Windows almost always fail because of lack of 64-bit drivers. The UPS and the Bulldog Software do not need any drivers, they use the Serial or USB drivers built into the Operating System. The software will therefore work on 64-bit Windows without a problem.

 

Bulldog does not detect my UPS - what's wrong?

Make sure that the port setting for the UPS is correct - check it in UPS, Property in the Configuration Dialog. 

If the UPS is connected over USB, make sure it shows up as HID device in Device Manager, unplug it an plug it back in with Device Manager open if needs be.

Check that the Bulldog Service is installed and running. You'll find the service in Computer Management as UPS - UPSentry Service; if it is not running, start it and set it to auto-start, if it is not installed uninstall and reinstall the software.

If the UPS is connected over Serial, something else may prevent the software from using the port. Right click the Bulldog icon in the system tray to stop the service. Now go into Windows System Info in Accessories, System Tools and locate the serial port under Components, Ports. If its status shows as "Busy" the port is in use. One candidate culprit is Windows' built in UPS service, to check and disable it, go to Power Options in Control Panel and make sure that on the UPS tab no UPS is specified. Start the Bulldog Service again by unticking the Program Stop option in the context menu of the System Tray icon.

 

Does the software work on Windows 2003 and/or via Remote Desktop?

The software will work fine with Windows 2003. 

We have seen a few issues recently with use of the software via Remote Desktop, something that will be more common on Win 2003 than on other Windows versions. On some occasions the Bulldog icon does not appear in the taskbar or it appears with a question mark. We have found that despite of this, the Bulldog service does work and the server will be shut down in case of a power cut. Furthermore, by following the steps below all functions of the Monitor software can be used via Remote Desktop.

First make sure that the software is installed with Networking support. To check this, select Wizard, Master/Slave from the menu. If the option for Networking Slave is greyed out, the software is installed in Stand Alone mode. Uninstall and reinstall it with Networking support. When the install is completed, the Monitor will start and prompt for a new password.

Make sure that the software works fine locally. As soon as that is the case, log on via Remote Desktop. Start the Bulldog Monitor via the Start menu. If the UPS cannot be found (give it a minute or so), connect to it using View, Remote Hosts. Select the option "Connect to this IP address" and enter 127.0.0.1 for the address. You should now be able to view all UPS data. In order to be able to control the UPS and change the data, select System, Login and enter the password set at installation time.

 

Does the software work with Mac OS 10.4 and Mac OS 10.5?

Mac computers do not have serial ports, so you will need to connect the UPS to the computer via USB. For that reason, of the F6Cxxx models, only the Universal Series UPS and the Dual Form Factor one can be used on Mac OS.

The Bulldog software works fine on versions of Mac OS up to OS 10.4. Unfortunately, the software does not work correctly on Mac OS 10.5, also known as Leopard. The cause of the problem is that OS 10.5 clears out a data structure that the software uses to communicate with the UPS.

The solution is to use the UPS support built into OS 10.5 instead of the Belkin Bulldog Software. Just connect the UPS to your Mac via a USB cable and open the Energy Saver applet in System Preferences. On the UPS page of the applet, you can specify which actions are to be taken in the event of power outages. See the screen shot below for an example.
 

 

I have forgotten the password for the Bulldog Software

There is no known way of recocering the password. Uninstall the software, remove the C:\Program Files\Belkin Bulldog Plus folder and reinstall.

 

The Bulldog Icon in the System Tray does not show up (Bulldog 4.0)

In version 4 of the Bulldog software the UPS System Tray icon is provided by a program called UPS-Status.exe that is started through a registry key. On pre-Vista Windows system this does not work correctly if a folder C:\Program Files\Belkin exists. Instead of starting UPS-Status.exe, the folder is opened when the system starts.
Despite the System Tray Icon missing, the UPS service will work correctly and the PC will be shut down if there is a power problem. The problem does not occur in earlier versions of the software - the System Tray Icon was provided by the UPS service itself in these versions.

To fix the problem, a registry edit is need. Locate the folder: HKLM\Software\Microsoft\Windows\CurrentVersion\Run and edit the key UPS-Status. Change the value to be included in double quotes, i.e. "C:\Program Files\Belkin Bulldog Plus\UPS-Status.exe" including the quotes.




How can I prevent the software from starting automatically
(Windows 2000 and up): Go to Services in Computer Management or in Administrative Tools. Locate the service UPS - UPSentry Service and set its startup type to Manual.




Which ports need to be opened in the firewall when using the software over the network

The Bulldog Software communicates through TCP ports 2710-2714 and UDP port 2710

With regard to the TCP port, it would seem that in fact only one of these ports is used on any one of the machines running the Bulldog service. Exactly which one is decided at installation time and is stored in the file PRO_UPS.NET in the Bulldog directory (/usr/local/bulldog by default on Linux, C:\Program Files\Belkin Bulldog Plus by default on Windows). The file is a plain text file, the second line shows the port number.




Why does the software warn  that the battery needs replacement?

If the Bulldog software produces warnings that the UPS battery needs replacement, this may not necessarily be the case. The software can come up with this message for two reasons:

#1: It has detected that the battery is actually bad

#2: It thinks the battery is due for replacement.

In the software, go to Configure and click UPS and Property. You'll see a Last Battery Replacement Date and a Next Battery Replacement Date in there. The first of the two is set to the current date when the software is installed. The second is set three years in the future. These dates will not change if the customer's UPS has been replaced in the mean time.

If the replacement message occurs after the Next Replacement Date has passed, first check if the UPS has been replaced in the meantime. If so, adjust the dates accordingly. If the UPS is indeed three years old, it is advisable to do a Deep Battery Test to check the condition of the battery. If it is still OK, change the Next Battery Replacement Date and set it a year in the future. Typical battery life is about 3 to 5 years.




How do I enable Bulldog to connect to a UPS on another machine in the network?

The machine to which the UPS is connect will be the master, any other machine in the network can be a slave and receive messages, and be shut down from the master over the network.

Make sure to install Bulldog with the Networking option on both of the machines. Configure the master to be a master when prompted to do so when the software first starts or by clicking on the Configure button and selecting Network, Master/Slave from the menu there.

On the slave, click the Configure button and then go to UPS, Property. Set the UPS port to Auto. Next go to Network, Master/Slave, select Slave mode and enter the IP address of the master.




How do I use the built-in web server?

Make sure the software is installed in Networking  mode and the HTTP files have been selected to install. Open the Configuration screen via the button in the toolbar and select Network, HTTP from the menu. The HTTP Root should point to the WWWRoot directory in the Bulldog one. Optionally specify a port  number different from port 80 if you are already running a service on port 80 on this machine or in the network. Now connect to the server with any browser. If you have changed the port number make sure to append it  to the URL as in http://whatever.ip.address:portnumber.

 



Where does Bulldog keep its log files and can I safely delete them?

Bulldog logs UPS data to a log file every minute. These files are used when producing the history graphs. These files can grow quite large, 2-3 MB per month for computers running continuously. The files can safely be deleted, but the historic data is then no longer available of course. The files can be found in

C:\Program Files\Belkin Bulldog Plus\yyyy

where yyyy is the year. The file names are m.dat, where m is the number of the month. For example the log file for March 2007 would be:

C:\Program Files\Belkin Bulldog Plus\2007\3.dat




What is the MUPS programs that auto-starts with Bulldog?

MUPS.EXE is a program used to send e-mail notifications through the Microsoft Mail API (MAPI). If you do not use e-mail notifications or if you use them via SMTP it is safe not to start MUPS.




Why does the battery level drop so fast when I run a test or there is a power cut?

The battery level as reported by the software is based on the battery voltage. UPS batteries are all 12V, sometimes to or three of them are used in a series to produce 24 or 36V. When the UPS is on mains, the battery is under continuous "trickle charge" as a result of which the actual voltage will be higher than the battery rating voltage, most of the times around 13.7V, 27V or 41V respectively. This voltage is selected as the 100% mark for the battery level meter.
When the UPS goes to battery, the voltage immediately drops to the rating voltage of 12, 24, or 36V because the battery is no longer charged. This causes the sudden drop in the battery level meter, sometimes to 75%. From that point onwards, the level should go down further slowly and gradually.

 

How can I cancel a scheduled shutdown once the count-down has started

Open the Bulldog Monitor and select Control, Cancel Shutdown from the menu.

 

Where do the documents go that are auto-saved when the machine is shut down?

Documents that had a file name already, i.e. that had been saved before will be saved with their original names in their original locations. New documents that did not have a file name are saved in C:\Windows\Temp with a name starting off with UPS. When the Bulldog software is next started, it will pop up a window showing all files that have been auto-saved with a new name.

Please be aware that dependent on the Windows version and installation you may need administrative privileges to access the C:\Windows\Temp folder.

Please be aware that the auto-save feature has been dropped from the current version 4 (4.0.2) of the software.


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